Highlights:Successfully streamlined customer service operations, improving resolution time by 30% and enhancing customer satisfaction ratings.

Skills:Attention to detail and accuracy, Knowledge of generally accepted accounting princip, Experience with computer accounting programs and M, Team-player and ability to work independently, Excellent communication skills (verbal and written, Good customer experience skills., Financial Reconciliation, Bookkeeping, QuickBooks Proficien Tax Preparation

Goal:Advancement in finance, operations, or customer service roles.

Customer service Officer 05/2018 - current
Sidian Bank Limited, Nairobi, Kenya Kenya
Industry: Banking
I gained skills in customer service, customer relationship, leadership skills.
Customer Support: Respond to customer inquiries promptly and professionally across various channels (phone, email, chat). Issue Resolution: Identify and resolve customer issues efficiently while maintaining a high level of service. Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and guidance. Ability to work in a fast-paced environment Knowledge of banking and financial services Adhere to all banking policies, procedures, and regulatory requirements. Conduct customer identification and verification (KYC) processes. Build and maintain strong relationships with customers to enhance loyalty and retention. Follow up with customers to ensure their needs are met and issues are resolved. Conduct customer satisfaction surveys and gather feedback for service improvement.--
Project Accountant 01/2017 - 03/2018
Family programmes Promotion services, Nairobi, Kenya Kenya
Industry: NGO
Accounting roles
In charge of payments for all staff allowances, volunteer operations and suppliers. Ensure proper and accurate documentation of all financial related activities. Ensure all payments comply with all approvals as provided in the finance policy. Timely filling and payment of statutory obligations. Data entry for all accounting information in the SAGE System. Ensure daily, Weekly and Monthly reconciliation of Petty cash while preparing all relevant reports. Assist in credit and debt management as will be directed by the Chief Accountant. Assist in monthly reconciliation of stock, Mpesa and bank accounts Handle and resolve customers’ complaints  Perform bank reconciliations. Conducted bookkeeping for daily operations and provided monthly reconciliation reports to clients--

Talai High School 02/2006 - 11/2009
Nairobi, Nairobi, Kenya
Degree: High School Or Below
Major:O-level
Completed with Grade B-

Felix kipkulei