Highlights:• Leadership in IT Operations: Established and led a comprehensive IT Operations team in Pune, comprising 24/7 support staff, system administrators, database administrators, helpdesk personnel, and network administrators. • Award-Winning Performance: Honored with the Employee of the Quarter Award by the Mellon San Francisco team for exceptional contributions and performance. • Systems Migration Expertise: Played a key role in the seamless implementation, testing, and support of hTBCAM systems transitioning to the Mellon System, ensuring business continuity and system integration. • Process Improvement Initiatives: Spearheaded several process enhancement projects at BNY Mellon for Mellon Capital Management, significantly improving operational efficiency and service delivery. • System Implementation & Upgrades: o Directed the upgrade of the Autosys scheduler from versions 4.1 to 11.3, and subsequently to 12.1, involving installation, patching, testing, training, and migration. o Successfully migrated over 800 production Autosys jobs from Unix to Linux platforms. o Contributed to the upgrade of Portia from version 6.0 to 9.0.15. o Supported the implementation, testing, and upgrade of Charles River (CRD) from version 8.2.2.2 to 8.2.2.4. • Incident & Problem Management Systems: Designed and implemented a new JIRA/Footprint system for Incident and Problem Management, streamlining processes through centralized templates for shift turnovers, weekly reports, and MIS reporting using Microsoft InfoPath and SharePoint.

Skills:Autosys WCC/IXP, Windows Servers, Unix, Amazon Web Services (AWS), VMWare, OMS - Charles River Development (CRD), OMS - Aladdin, ITIL, Foot Print, Service Now, Investment Management, Trade life cycle, Prod Supp, Application Support / Production Support, Business Recovery, Microsoft InfoPath

Goal:To leverage my 18+ years of comprehensive experience in Production Services and Investment Management to drive operational excellence and innovative service delivery. My objective is to lead high-performing teams, enhance IT operations, and streamline Incident, Problem, Release, and Change Management processes to align with organizational goals. Passionate about fostering cross-functional collaboration, building strategic relationships with stakeholders, and delivering transformative business solutions, I aim to contribute to the growth and success of an organization as a trusted leader in the technology and operations domain.

Certification:MCSE-Microsoft Certified Systems Engineer MCSA-Microsoft Certified Systems Administrator MCP-Microsoft Certified Professional

VP, Lead Manager Production Services. 01/2022 - 10/2023
Bank of New York Mellon Technology Private Limited, Pune., Pune, Maharastra India
Industry: Finance
Accomplished Lead Manager with over 18 years of hands-on experience in Production Services within the Investment Management realm. Proficient in Incident, Problem, Release, and Change Management, along with adept skills in Business Analysis, Project Management, Service Delivery, IT Operations, and People Management. Recognized for effectively collaborating across various organizational levels, fostering robust relationships with Customers, CTO, Program Directors, and Business Specialists.
Process: Mellon Capital (Investment Management), San Francisco, California • Managed the IT Operations team responsible for 24/7 IT Production Support, System Administration, Network Administration, Database Administration, and Helpdesk functions. • Provided Tier-3 support for over 6000 production automated processes through the Autosys scheduler. • Oversaw automation request queues in JIRA/Footprint for the application support team. • Participated in company-wide production releases weekly meetings (CAB Meetings). • Offered support for Investment Management business applications, Portfolio Management Systems, and Order Management Systems such as CRD and Aladdin. • Supported trading systems covering equity, fixed income, futures, and swaps. • Addressed business application issues including CRD, Aladdin, PORTIA, PACE, Autosys-WCC/IXP, Analyzer, GAMMA, SAGE, IA, and STE. • Ensured availability of FIX connections for trading across various markets. • Monitored and troubleshooted Biztalk Ports and orchestrations, managing Suspended and Resumable messages. • Conducted performance checks on networks, servers, and databases to identify and resolve bottlenecks, coordinating system recycling for high volume days. • Participated in on-call manager rotation for critical outages with senior IT managers. • Collaborated closely with Technology Infrastructure Teams, Development & Testing Teams to support integrated/independent releases, software/hardware upgrades, and server upgrades. • Handled installation and configuration of Windows Servers, Active Directory, and provided infrastructure service and support in existing domains. • Interfaced with external vendors, ensuring the resolution of issues and strategic enhancements. • Accountable for communication with onshore teams for existing and new tasks training and procedure documentation. • Tracked process issues in a tracker, reviewed them in team meetings, and provided weekly reports to Onshore Senior Managers. • Acted as Single Point of Contact (SPOC) for Record Management, Business Recovery, ISO, and Regulatory matters in the Investment Management area. • Proactively sought process improvements through automation and eliminating manual effort.--
VP, Lead Manager Production Services. 07/2009 - 12/2021
BNY Mellon International Operations (India) Private Limited, Pune, Pune, Maharastra India
Industry: Finance
Accomplished Lead Manager with over 18 years of hands-on experience in Production Services within the Investment Management realm. Proficient in Incident, Problem, Release, and Change Management, along with adept skills in Business Analysis, Project Management, Service Delivery, IT Operations, and People Management. Recognized for effectively collaborating across various organizational levels, fostering robust relationships with Customers, CTO, Program Directors, and Business Specialists.
Process: Mellon Capital (Investment Management), San Francisco, California • Managed the IT Operations team responsible for 24/7 IT Production Support, System Administration, Network Administration, Database Administration, and Helpdesk functions. • Provided Tier-3 support for over 6000 production automated processes through the Autosys scheduler. • Oversaw automation request queues in JIRA/Footprint for the application support team. • Participated in company-wide production releases weekly meetings (CAB Meetings). • Offered support for Investment Management business applications, Portfolio Management Systems, and Order Management Systems such as CRD and Aladdin. • Supported trading systems covering equity, fixed income, futures, and swaps. • Addressed business application issues including CRD, Aladdin, PORTIA, PACE, Autosys-WCC/IXP, Analyzer, GAMMA, SAGE, IA, and STE. • Ensured availability of FIX connections for trading across various markets. • Monitored and troubleshooted Biztalk Ports and orchestrations, managing Suspended and Resumable messages. • Conducted performance checks on networks, servers, and databases to identify and resolve bottlenecks, coordinating system recycling for high volume days. • Participated in on-call manager rotation for critical outages with senior IT managers. • Collaborated closely with Technology Infrastructure Teams, Development & Testing Teams to support integrated/independent releases, software/hardware upgrades, and server upgrades. • Handled installation and configuration of Windows Servers, Active Directory, and provided infrastructure service and support in existing domains. • Interfaced with external vendors, ensuring the resolution of issues and strategic enhancements. • Accountable for communication with onshore teams for existing and new tasks training and procedure documentation. • Tracked process issues in a tracker, reviewed them in team meetings, and provided weekly reports to Onshore Senior Managers. • Acted as Single Point of Contact (SPOC) for Record Management, Business Recovery, ISO, and Regulatory matters in the Investment Management area. • Proactively sought process improvements through automation and eliminating manual effort.--
Executive – Windows 04/2009 - 07/2009
Volvo India Pvt. Ltd., Bengaluru, Karnataka India
Industry: Automotive
• Responsible for monitoring and troubleshooting production Windows servers, providing L1/L2 support for all applications running on these servers
Server Monitoring: Proactively monitor production Windows servers to ensure optimal performance and availability. Troubleshooting: Diagnose and resolve server-related issues, including system outages, performance degradation, and application errors. L1/L2 Support: Provide Level 1 and Level 2 support for all applications hosted on Windows servers, addressing incidents and service requests in a timely manner. Incident Management: Log, track, and resolve incidents using ITSM tools while adhering to defined SLAs. Root Cause Analysis: Perform root cause analysis for recurring issues and implement preventive measures. Collaboration: Coordinate with cross-functional teams, including application development and infrastructure teams, for escalations and resolution of complex issues. System Maintenance: Support patching, updates, and maintenance activities to ensure server health and compliance. Documentation: Maintain detailed documentation of troubleshooting steps, known issues, and resolution processes.--
Systems Engineer 05/2007 - 04/2009
iGATE Infrastructure Management Services, Bangalore, Bengaluru, Karnataka India
Industry: IT
Highly skilled IT professional with extensive experience in application support, system management, and automation. Proven ability to facilitate effective communication with stakeholders, ensuring the readiness and seamless operation of trading systems for critical business activities. Adept at managing infrastructure, monitoring applications, and resolving technical issues across platforms such as STE, CRD, PORTIA, and more.
Highly skilled IT professional with extensive experience in application support, system management, and automation. Proven ability to facilitate effective communication with stakeholders, ensuring the readiness and seamless operation of trading systems for critical business activities. Adept at managing infrastructure, monitoring applications, and resolving technical issues across platforms such as STE, CRD, PORTIA, and more.--
Desktop Support Engineer 10/2006 - 04/2007
Hewlett Packard, Bangalore(through Elogic Technologies Pvt. Ltd.), Bengaluru, Karnataka India
Industry: IT
Experienced IT Support Specialist with a strong background in hardware configuration, system administration, and network troubleshooting. Skilled in managing and resolving technical issues across Windows operating systems, Microsoft tools, and networking environments.
• Managed the configuration and installation of hardware devices and drivers, as well as troubleshooting Windows 2000/XP systems. • Addressed trouble requests related to Microsoft Tools, Outlook Express, and other software, resolving desktop and basic networking issues. • Installed and configured new security patches on user systems, and resolved cases related to desktops, printers, etc. • Oversaw the installation, configuration, and troubleshooting of network printers, including managing printer permissions and troubleshooting printer security policies. • Utilized tools such as HP Open View Storage Data Protector and HP OVSD for system administration tasks. • Administered user accounts and handled account administration tasks. • Designed, installed, configured, and troubleshooted LAN networks.--
Technical Support Executive 07/2005 - 10/2006
Cubic Computing (P) Ltd., Bangalore, Bengaluru, Karnataka India
Industry: IT
Versatile IT Professional with expertise in providing technical solutions, system administration, and client support across hardware, software, and networking domains. Skilled in collaborating with teams to address client needs and implement robust technical systems.
• Collaborated with the marketing team to provide technical solutions to clients on various hardware and software products. • Managed the configuration and installation of hardware and software products for clients, including storage solutions, Symantec backup products, antivirus software, Windows servers, SharePoint, etc. • Installed, configured, and administered Windows Server 2003 systems. • Troubleshot hardware and networking issues for clients, ensuring efficient resolution. • Implemented security measures by installing, configuring, and troubleshooting antivirus software such as McAfee 8.0.1 and Symantec Antivirus Corporate Edition 10.0 at customer sites. • Managed storage solutions by installing, configuring, and managing backup software like VERITAS Backup Exec 10.0, and configured tape drives and autoloaders (Tandberg).--

Mysore University 04/2001 - 04/2004
Hassan, Karnataka, India
Degree: Bachelor's Degree
Major:Bachelor's in Computer Science
Bachelor's in Computer Science from Government Science College, Hassan, Mysore University.