Highlights:

Skills:CCB, CC&B, Oracle, Comverse, Kenan, DBA, BigData, Cloud, SQL, mySQL, database, python, java, c, CCNB, c++

Lead Business Consultant 10/2014 - current
wipro, istanbul, Turkey
Industry: system integrator
Lead Business Consultant 10/2014 - current Wipro, Istanbul, Turkey
There is a transformation project for one of the biggest energy (electricity) utility company, CLK, that covers CRM, Billing & Collections, ERP, SCADA and metering & field operations. The transformation project also includes the unbundling of distribution and retail operations. Oracle CC&B (customer care & billing) is used for CRM, Billing&Collections and metering & field operations. My responsibility is to integrate the Billing & Collections section in CC&B team as a stream owner. The position requires gathering the business requirements from customer, propose a solution by designing process flow diagrams with BPMN 2.0, have various workshops with the core business team to analyze and build use cases and write functional and technical business process design documents afterwards. Analyze, design and development phase is over in the project and testing phase is ongoing in an international working environment which includes an on-shore and off-shore (India) team. After that, go-live is within 6 months.--
Enabling Platforms Senior Expert 03/2014 - 10/2014
Vodafone, istanbul, Turkey
Industry: Telecommunications
Enabling Platforms Senior Expert 03/2014 – 10/2014 Vodafone, Istanbul, Turkey
Responsible for Customer Experience Management (CEM) solutions for Vodafone. Main responsibilities include dealing with vendors, optimizing the current system which is on Oracle database and Touchpoint (Tektronix) using TNF (IBM) network probes for data and Tektronix network probes for voice, sms and roaming. Probes enable tapping and logging of GGSN/SGSN for all usage types. Primary objective of this position is to migrate the database to exadata and big data solutions as well as acquire and develop a customized network analytics platform for VF Global. This position is a managerial band position (M2 band) which requires broad technical knowledge about platforms and migration.--
Billing Unit Manager 09/2011 - 03/2014
Vodafone, istanbul, Turkey
Industry: Telecommunications
Billing Unit Manager 09/2011-03/2014 Vodafone, Istanbul, Turkey
Working on Genesis project that is a transformation program of core legacy billing (Kenan is the product and Comverse is its vendor) and CRM system to a modern, adaptive, modular system. Manager and team leader of a team of 6 which is handling daily billing operations and service management. Responsible for bill cycle control, execution and evaluation for Vodafone’s consumer base. Service management tasks include but are not limited to giving L2 support for customer complaints, test support and all of the billing deployments. Daily operational tasks include the management and maintenance of Kenan database, middleware workflows, web services and mediation adapters. Analysis of all possible defects and problems, and escalate these to Accenture (main developer), VF Development and Comverse.--
Technical Consultant 03/2009 - 09/2011
Vodafone, istanbul, Turkey
Industry: Telecommunications
Technical Consultant 03/2009–09/2011 Sybase Turkey, Istanbul, Turkey
Responsible for technical support for all versions of Adaptive Server Enterprise (a major RDBMS) and Replication Server. Give training to DBAs and developers for basic and advanced SQL coding, server and database management, performance and tuning, server installation and maintenance. Recommend customers about the architecture of new systems (servers, Sybase product versions, Operating system compatibility); contribute in the licensing process, attend POCs, pre-sales and presentations. Install, migrate and switch servers for replication for LINUX, UNIX, AIX, NT environments; prepare system HealthCare reports; configure and optimize systems for best database performance. Present, integrate and simulate new technologies in database environments, i.e. ASE Cluster Edition, In-Memory databases, iWay, WebFocus. Major customers are Turkcell, Vodafone, Turkish Telecom, Nortel NETAS, Garanti Bank, Akbank, Is Bank, Ziraat Yatirim, ING Bank.--
Research Analyst 12/2007 - 01/2009
Bryant University, Providence, Rhode Island United States
Industry: University
Research Analyst - Finance Department 12/2007–01/2009 Bryant University, Smithfield, RI/USA
Designed and implemented an application for statistical regression analysis on historical financial data of SP500 stocks. Financial data has been processed from sources such as CRSP database, Research Insight and Yahoo Financials. Used C++ for extensive mathematical calculations and parsing. Matrix calculations were used for the regression analysis. Implemented the GUI on Python using wxPython. This application retrieves historical data from various sources, does statistical calculations, and displays the processed data to the users through MS Excel. Other project includes website application for the Archway fund using PHP, mysql and Python. Archway fund is an ongoing large-scale financial project at Bryant University. Designed and implemented new generation of tools to support software development and configuration of multiple components across multiple platforms. Brought large software-project experience and Python expertise to young high-tech-grad start-up environment; contributed expertise in QA, core architecture, testing tools, and project monitoring.--
Systems Analyst 09/2001 - 10/2005
O2 Germany, Munich, Bavaria Germany
Industry: Telecommunications
Systems Analyst - Customer Billing Department 09/2001-10/2005 O2 Germany, Munich, Germany (O2 is the leading mobile services provider in Europe)
Provided business systems services including project planning and management, systems analysis, design and development including requirements definition, user support activities, testing and documentation. Areas of expertise include global telecommunications network customer billing systems and web development on workstation platforms. Designed and developed database and web applications in a team of 6 to 12 people for various mid-to-large scaled projects. Database projects included configuring new packs, tariffs and promotions for the customer billing department. Performed component testing, analysis and wrote functional design, technical design and know-how transfer documents. Was responsible for assuring compatibility by communicating to other departments. Primarily used Kenan BP/Arbor, Oracle, Java with Apple Web Objects, Portal Integrate, Perl, C.--
Analyst Programmer 08/1999 - 09/2001
HSBC, istanbul, Turkey
Industry: Banking & Finance
Analyst Programmer - Information Technology Department 08/1999 – 09/2001 HSBC Bank, Istanbul, Turkey
Lead designer in a project to export economical data of firms through the Internet to an application, so that the bank could analyze statistical reports of each firm. Designed and developed a project management tool for Intranet usage. Task included individual participation in highly stressed conditions. Project was developed basically in ASP, C++ (dll) on .NET platform for MS SQL Server. Proactively designed functional documents for the bank’s most important IT project in the last 30 years to rewrite the core banking application that was in use (IBM mainframe, Natural/Adabas, DB2 and COBOL) for the Oracle database. Primarily used Oracle, SQL Server, javascript, .NET, ASP, DB2, COBOL.--

Bilkent University 09/1994 - 05/1999
Ankara, , Turkey
Degree: Bachelor's Degree
Major:Computer Science
Bachelor of Science in Computer Engineering and Information Science, 1999 Bilkent University, Ankara, Turkey Full scholarship awarded by the Bilkent University.

Resume_Evren_Tokcelik CCNB CCB MBA CC&B Oracle Big Data database DBA SQL PL/SQL mySQL Microsoft java python comverse kenan c c++