Highlights:I possess over 4 years of experience in numerous marketing, sales, and account management roles while also earning an MBA from Texas State University in 2015. Throughout my work and educational history, I have developed strong skills completing both individual and team-oriented projects in fast-paced, dynamic environments. In my most recent role as a Pages Analyst contracted to Facebook, I worked primarily in a tech setting overseeing thousands of Marketplace transactions spanning millions of users and products. Specifically, I helped enforce all e-commerce rules and regulations across numerous Facebook sales platforms and collaborated with cross-functional teams to improve Marketplace for emerging global markets. Because of these efforts, Marketplace user interactions increased over 70% throughout my tenure.

Skills:competent, responsible, bilingual, leadership, organized, communication, self-motivated, SQL, Customer Service, Adobe Creative Suite, Microsoft Office, Support, Social Media, Market Research, Analytics

Goal:Looking to continue my career in de Tech Industry in the field of Marketing, Account Management, or Business Analyst

Pages Analyst 10/2015 - 10/2017
Facebook, Inc., Austin, TX United States
Industry: Technology
Pages Analyst contractor for Facebook, Inc. via Collabera, Inc.
• Identified and documented user trends to develop and improve Facebook’s commerce policies for thousands of global online businesses selling 18+ million products. • Enforced e-commerce rules and regulations for 550+ million users spanning numerous platforms including Marketplace, For Sale Groups, and Pages. • Collaborated with cross-functional teams to test, adapt, and improve Marketplace for international emerging markets by implementing keyword translations, documenting trends, and overseeing localization efforts; results led to 77% increase in user interactions. • Liaised between reviewers and product developers to improve internal tools for product reviewing.--
Marketing & Leadership Intern/Mentor 08/2014 - 05/2015
McCoy's Building Supply HQ, San Marcos, TX United States
Industry: Retail
Marketing Internship at McCoy's Building Supply Headquarters in San Marcos, TX
• Generated research projects to improve company’s online presence and increase awareness of competitor marketing strategies. • Teamed with social media and web design teams to improve social media presence by developing original content; launched Facebook, Twitter, and Instagram accounts from inception leading to thousands of followers and likes. • Analyzed advertising metrics including Google Ads and Hootsuite to execute targeted marketing plans; researched user demographics to tailor social media posts and product offerings.--
Bilingual Enrollment Broker 08/2011 - 02/2012
Maximus, Austin, TX United States
Industry: Medical/ Health
Enroll medicaid recipients in Health Plans and Dental Plans
• Oversaw Medicaid enrollment for 5,000+ Spanish and English speakers; provided customer service and information on health/dental plans. • Managed recipient accounts to determine best medical/dental plans and primary care providers based on individual needs.--
Peer Leader 08/2010 - 12/2010
University of Texas at El Paso, El Paso, Texas United States
Industry: Education
Served as an assistant to a professor for the UNIV 1301 class and also as a m mentor to the students.
A peer leader is an individual who helps new students with the transition from high school to college. • Assisted faculty with multiple in-person class assignments, fostering student participation. • Mentored international students by aiding with translation, reading, and writing efforts; helped increase overall assignment completion and student grades.--
Producer Assistant and Salesman 06/2005 - 06/2010
Color Agency, Ciudad Juarez, Chihuahua Mexico
Industry: Communication, Entertainment
Worked in sales as we fund raised the company. Assisted producer in footage from events in order to create videos or commercials. Served as a cameraman in different events and created a documentary for a local soccer team, which I also helped selling.
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University of Texas at El Paso 08/2005 - 12/2010
El Paso , Texas, United States
Degree: Bachelor's Degree
Major:Marketing and Management
I'm from Ciudad Juarez, Chihuahua, Mexico. I entered to UTEP because I wanted to work and live in the United States. I specialized my studies in Marketing and Management and I'm interested in an Advertising orientation

Ernesto Galicia Resume Marketing, Management, Business Analyst, Account Manager, Facebook, Social Media, Research,