Highlights:Successfully optimized visa processing workflows during a period of unprecedented demand at the U.S. Embassy, ensuring efficiency, accuracy, and customer satisfaction. My contributions were recognized with an honor award for maintaining high service standards under pressure.

Skills:R & RStudio, Power BI, Data Visualization, Supply Chain Management, Excel (Advanced Functions, Pivot Tables, VBA)

Goal:I aim to leverage my background in international business, public service, and guest relations to contribute to policy development and economic analysis. With experience in visa processing, customer relations, and problem-solving, I aim to apply my analytical and organizational skills in a dynamic environment that influences public policy and global economic strategies.

Certification:R Studio Certification in Data Analysis (RStudio) Power BI Advanced Training (60-hour course)

Honor:I received an honor award for outstanding contributions to visa processing during a period of unprecedented demand, maintaining efficiency and a high standard of service.

Consular Assistant Nonimmigrant Visas 12/2022 - current
U.S. Department of State, QUITO, Pichincha Ecuador
Industry: Government
Played a key role in processing 271,000 visas in 2022-2023, doubling pre-pandemic levels. In 2024, processed 22,000+ nonimmigrant visa applications with 99% accuracy. Helped improve efficiency by 50%, ensuring 100% of applications met processing deadlines during peak periods. Collaborated with a multidisciplinary team to maintain seamless operations. Received an honor award for outstanding contributions during high demand, maintaining efficiency and service quality.
Played a key role in the Nonimmigrant Visas Unit's record-breaking production of 134,000 visas in a single year (2022) and 271,000 visas combined over 2022 and 2023, contributing to an average output that doubled pre-pandemic levels. • Processed over 22,000 nonimmigrant visa applications in 2024 by verifying documentation and ensuring compliance with U.S. immigration policies, achieving a 99% accuracy rate. • Collaborated with a multidisciplinary team to support the Nonimmigrant Visas Unit in achieving a 50% increase in efficiency, ensuring seamless operations and handling 100% of applications within designated processing times during peak periods. • I received an honor award for outstanding contributions to visa processing during a period of unprecedented demand, maintaining efficiency and a high standard of service.--
Telephone Operator / 04/2022 - 12/2022
U.S. Department of State, QUITO, Pichincha Ecuador
Industry: Government
Handled over 150 daily inbound and outbound calls by efficiently coordinating communication between embassy departments, ensuring timely responses to urgent matters • Streamlined the scheduling of consular services by organizing call logs and prioritizing high importance cases, reducing wait times by 25%. • Enhanced customer satisfaction by resolving inquiries and complaints with a 95% success rate, maintaining a high standard of professionalism and confidentiality.
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Guest Bellman 12/2018 - 04/2022
SHERATON HOTELS - QUITO, QUITO, Pichincha Ecuador
Industry: Hospitality
Processed 271,000 visas in 2022-2023, doubling pre-pandemic levels. In 2024, handled 22,000+ visa applications with 99% accuracy. Improved efficiency by 50%, ensuring timely processing. Assisted 11,000+ guests annually, achieving 98% satisfaction. Boosted repeat bookings by 25% through exceptional service. Reduced lost luggage by 40% with a tracking system. Coordinated transport for 50 guests daily, cutting wait times by 30%. Earned an honor award for outstanding contributions.
• Welcomed and assisted over 11,000 guests annually with luggage handling and room orientation, achieving a 98% guest satisfaction rate based on feedback surveys. • Contributed to a 25% increase in repeat customer bookings by providing exceptional service and personalized assistance during check-ins and check-outs. • Implemented a luggage tracking system that reduced lost-item incidents by 40%, enhancing operational efficiency and guest trust. • Coordinated daily transportation logistics for an average of 50 guests, ensuring timely and seamless travel arrangements, reducing wait times by 30%.--

UNIVERSIDAD DE LAS AMERICAS, UDLA 09/2019 - 09/2023
QUITO, Pichincha, Ecuador
Degree: Bachelor's Degree
Major:Bachelor’s degree in International Business
Bachelor’s degree in International Business, GPA (3.4) • Member of the UN club organized by the University

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