Highlights:

Skills:Leadership, Click up, Miro, Trello, Agile Project Management, Business Analysis, User Acceptance Testing, Project Planning, Google Sheets, Amazon Seller Central, Private Label Solution, E-Commerce, Digital Transformation, Business Planning, Social Media Marketing, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Canva, Problem Solving, Team Management, Communication, Strategic Thinking, Business Process Management

Project Manager 10/2021 - current
MD Infotech, Rajshahi, Rajshahi Bangladesh
Industry: Information & technology
results-driven professional with a proven track record in project management and business growth strategies. With a keen eye for detail, I excel in developing and maintaining project plans, ensuring timelines and budgets are met. My collaborative approach shines as I work closely with diverse teams to gather requirements, allocate resources, and establish clear priorities. My ability to manage multiple projects while adhering to budgets showcases my organizational prowess.
? Developing and maintaining project plans, timelines, and budgets, and monitor progress to ensure successful completion ? Working closely with cross-functional teams to gather project requirements, establish priorities, and allocate resources ? Managing and completing multiple projects on time and within budget ? Developing and implementing a new strategy for identifying profitable product niches, resulting in increased revenue and profitability ? Improving customer satisfaction and retention through effective management of order processing, seller central, and returns and refunds ? Demonstrating a strong understanding of the company's product line and using that knowledge to improve business operations and drive growth ? Monitoring and reporting on project progress and performance, and adjusting plans as necessary to ensure successful outcomes--
Product Support Executive 03/2020 - 12/2020
Grameenphone Ltd., Dhaka, Dhaka Bangladesh
Industry: telecommunication
Dedicated professional with a proven track record of success in operations management and strategic planning. My expertise spans a wide range of areas, including user acceptance testing (UAT), quality control, customer support, and project management.
? Successfully managed and facilitated user acceptance testing (UAT) for new products and service integrations, resulting in improved product quality and customer satisfaction. ? Coordinated with third-party content providers to ensure prompt resolution of customer complaints, improving overall customer experience and retention. ? Developed and executed quality control processes, ensuring effective troubleshooting and problem-solving for products and services. ? Provided expert support for various operational activities and projects, contributing to successful product launches and business growth. ? Collaborated with management to test and optimize systems and portals, resulting in streamlined operations and improved user experience. ? Contributed to the strategic development and planning of the company, driving innovation and growth. ? Designed and implemented invoicing procedures, improving accuracy and efficiency in financial management. ? Demonstrated outstanding problem-solving skills, providing effective solutions to client issues and improving customer satisfaction. ? Maintained a detailed database of industry campaigns, ensuring up-to-date knowledge and informing company strategy.--

Varendra University 01/2013 - 01/2017
Rajshahi, Rajshahi, Bangladesh
Degree: Bachelor's Degree
Major:Finance & Banking
I have earned (BBA) degree with a 3.81 CGPA. In addition, I had the honor of being recognized as a Champion in the Business Plan competition organized by the Varendra University Business Club in 2016. These experiences have helped me to develop strong leadership, communication, and analytical skills that I believe will make me an asset to any organization.

Dheman Mahamud Khan Project Manager, Business Planner