Highlights:

Skills:System Administrator, Windows Server, Windows OS, Office 365, Mac OSX, Active Directory, DNS, DHCP, TCP/IP, Online Exchange, SQL, Sage Pastel, Symantec Ghost Imaging, ServiceNow, WordPress

Senior IT Officer 08/2024 - current
AFDA, Johannesburg, Gauteng South Africa
Industry: Entertainment
A Senior Position with multitask roles, Including network support and installation
Windows/Mac support and troubleshooting • Windows Server Configuration, Support and Management • Active Directory and Group Policy Configuration, Support and Management • Desktop support within Enterprise Environment • Software installations. Software troubleshooting. • Provide preventive and corrective maintenance to onsite IT equipment covering • hardware, operating systems and applications • Printer troubleshooting & support. • Other miscellaneous hardware. • Respond to software/hardware related calls. • Ensuring that all software updated • Hardware maintenance--
Project Administrator 12/2021 - 12/2023
CEOS Technologies, Johannesburg, Gauteng South Africa
Industry: ICT
This was a project position, task to run a network modernization project for all life hospitals
Identify and diagnose issues and problems. ? Categorize and record reported queries and provide solutions. ? Support problem identification ? Advise users on appropriate course of action. ? Monitor issues from start to resolution ? Escalate, if needed, unresolved problems to a higher level of support ? Provide essential online security advice and support. ? Managing one or more customer service or service desk functions. ? Monitor project progress and address potential issues. ? Coordinate quality controls to ensure deliverables meet requirements. ? Measure and report on project performance ? Act as the point of contact to support service users and customers reporting issues, requesting information, access, or other services--
IT DESKTOP & NETWORK SUPPORT TECHNICIAN 10/2015 - 01/2017
Witkoppen Health & Welfare Centre, Johannesburg, Gauteng South Africa
Industry: Private Clinic
Worked as a system administrator, tasked management of user accounts and daily backups
Perform systems administration of desktop and server systems connected to local area networks. • Desktop system management responsibilities involve account monitoring, security, Operating System (OS) installation, and other local area system administration related functions. • Provide support for implementation, troubleshooting and maintenance of IT systems. • Manage IT system infrastructure and any processes related to these systems. • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc. • Provide support for the Active Directory Administration, DNS, DHCP, Hyper-V, VMware, Group Policy, Antivirus, Exchange Management, Firewalls, VoIP, ISA 2006, WSUS, Propharm, Therapy Edge, Pastel, AFIS, PABX Monitoring and File & Print Services. • Install, maintain and configure windows, Linux and apple platforms. • Provide support for the dispatch system and hardware problems and remains involved in the resolution process • Installs/loads operating system and application software • Isolate and resolve problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof. • Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance. • Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime. • Quotations for IT Equipment, Asset Management, daily Backups & Restores, Disaster Recovery.--
Senior User Consultant 03/2009 - 12/2012
University of the Witswatersrand, Johannesburg, Gauteng South Africa
Industry: Education
Assign as Senior User Support for one of the recognized University
Achieved highest levels of productivity, handled over 500 calls per week averaging 90+ calls daily. • Noted for achieving the highest level of first-call resolution. • Earned solid reputation for resolving complex issues and providing exceptional customer service. • Promoted to assume additional responsibilities as Support Technician providing guidance to Help Desk staff. • Assisted users with policies and procedures for Tablet and Mobile computing. • Provided special assistance to support remote access in adherence to company standards. • Escalated issues as needed and maintained communication with customer and technical teams. Extensively utilized Heat to record and track issues. • Independently designed new staffing schedule to improve night-time coverage and reduce cost of overtime.--
Customer Support Engineer 09/2008 - 12/2008
Trudon, Johannesburg, Gauteng South Africa
Industry: Telecommunication
Promoted to be a senior engineer to tackle network and voice data recordings
Promoted to support local system and network infrastructure consisting of 500 Windows and 2 Red Hat Linux servers interconnected with windows servers through Cisco routers. Investigated and resolved performance issues demonstrating strong diagnostic skills across multiple platforms. • Proactively identified potential areas for wide system outage and initiated analysis and resolution. • Independently resolved recurrent system lockup issue through diligent research. • Monitored all master hardware and performance consoles. Resolved issues with vnc remote desktop, SQL /Toad for Oracle/Ensemble Pro application/Aspect/Ensemble Pro Servers and Support Centre Data Voice Records. Maintained critical data feeds. • Coordinated and implemented Change Control in collaboration with technical teams. • Optimized systems performance and spool utilization. Responded to system hardware/software error messages, storage and hardware configuration problems.--

Ekurhuleni East College 02/2000 - 12/2002
Daveyton, Gauteng, South Africa
Degree: High School Or Below
Major:Business Management N6
Minor:Computer Practice
I have done 3 Certificate to complete a National Certificate N4, N5 and N6

My Resume