Highlights:I am a results-driven and adaptable professional with a diverse background spanning customer service, administrative support, legal collections, and logistics. I hold an MBA in Sustainability & Environmental Compliance, with a strong focus on strategic process improvement and impactful, client-centered solutions. I excel at optimizing workflows, fostering collaborative environments, and enhancing the customer experience. I am a multilingual communicator, fluent in English and Italian, with limited working proficiency in German and French.

Skills:SAP SD, SAP MM, Microsoft Office, Time Management, Kaizen, Problem-solving, Critical Thinking

Goal:I want to grow as a professional, and most importantly, I would like to have the opportunity to get into a leadership position within a corporation.

Legal Collections Clerk 05/2024 - current
Cornèr Banca SA, Pregassona, Ticino Switzerland
Industry: Banking
Manage debt collection processes in compliance with internal regulations and banking procedures. Maintain accurate records and collaborate closely with partners.
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Administrative Assistant 03/2023 - 04/2024
Institute of Oncology Research, Bellinzona, Ticino Switzerland
Supported researchers, students, and departmental leadership with high-level administrative coordination. Collaborated across HR, accounting, and technology transfer departments to improve internal workflows.
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Medical Secretary 08/2020 - 09/2022
Ente Ospedaliero Cantonale, Lugano, Ticino Switzerland
Managed appointment scheduling, physician calendars, and sensitive patient documentation. Served as a key point of contact between patients, staff, and departments to ensure efficient operations. Ensured adherence to healthcare protocols and internal policy requirements.
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Customer Service Associate 07/2014 - 12/2019
Interroll SA, S. Antonino, Ticino Switzerland
Industry: Manufacturing
Handled international order processing, customer service inquiries, and shipping logistics. Streamlined shipment documentation processes and improved on-time delivery performance. Used CRM tools to track service activity and enhance customer satisfaction.
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Southern New Hampshire University 07/2020 - 10/2022
Online, , United States
Degree: Bachelor's Degree
Major:Business Administration
Minor:Entrepreneurship
Focused on small business management and hands-on experiential learning opportunities.

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