Highlights:• Provided support for desktops, laptops, monitor, printers, and other peripherals. • Assisted other members of the Division for Windows 11 upgrade project. • Performed help desk duties, including resolving tickets, answering phone calls, setting up • new workstations, contacting students, faculty, and staff. • Documented decommissions and inventory equipment using SCCM and Microsoft Excel.

Skills:Communication, Honesty and Teamwork

Goal:Dedicated to exceeding client expectations, maintaining a positive attitude, and communicating clearly. Utilizes interpersonal skills in cybersecurity and IT, excellent time management, and problem-solving solutions. Looking to acquire real-world experience and grow into a renowned expert in the industry.

Certification:Google Cybersecurity Professional Certification: Completed the Google Cybersecurity Professional Certificate and acquired an entry-level foundation of securing systems and responding to cybersecurity threats.

Help Desk Technician 5/5/2023 - 1/5/2025
Marcelo, Adrian, MI United States
Industry: Information Technology (Siena Heights University)
Worked as a help desk technician for 2 years, started an internship in project management.
Help organization, student, staffs, faculty members by supporting them with devices. Re-imaged devices, upgrade for windows 11, communicate with them to resolve IT issues, unlock account, reset passwords and resolving tickets.--

Marcelo Riella Communication