Highlights:Senior Principal with profound process and application skills in logistics, purchasing and costing as well as many years of business expertise in ERP automotive product support

Skills:ERP, Infor Xpert, Infor Automotive Exchange, Infor, SQL, Customer Service, MS Office, German, Scrum, Odoo, Customer Support, Jira, Confluence, Freshdesk, Salesfore Service Desk

Head of Customer Success 03/2019 - current
axxelia GmbH, Freiburg, Germany
? Heading Costumer Success Team, overseeing team of three. ? Build-up and establish Customer Success Team with focus on Odoo ERP. ? Scrum Project Management and Software Development by scrum. ? Product support for Odoo ERP projects. ? Coordination of Incidents with development and service providers. ? Continued improvement to the existing Odoo Helpdesk.
? Heading Costumer Success Team, overseeing team of three. ? Build-up and establish Customer Success Team with focus on Odoo ERP. ? Scrum Project Management and Software Development by scrum. ? Product support for Odoo ERP projects. ? Coordination of Incidents with development and service providers. ? Continued improvement to the existing Odoo Helpdesk.--
Senior Projectmanager 11/2018 - 02/2019
rapidmail GmbH, , Germany
? Evaluation and roll-out of a support helpdesk system. ? Customization of salesforce service desk and freshdesk to the company's specific needs in the area of product support.
? Evaluation and roll-out of a support helpdesk system. ? Customization of salesforce service desk and freshdesk to the company's specific needs in the area of product support.--

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