Highlights:

Skills:Python, Tableau, SQL, Data and Business Analysis, Power BI, Financial Statement Analysis, Statistical Modelling, Microsoft Excel, Microsoft Word

Customer Assistant 05/2023 - current
Marks and Spencer, York, United Kingdom
Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service. • Monitored inventory supply and salesfloor stock to increase availability and customer convenience. • Processed incoming stock to maintain accurate inventory records and organized stock room. • Provided helpful, attentive sales support to generate positive customer feedback. • Addressed customer service enquiries quickly and accurately. • Resolved customer queries and concerns in a proactive manner, leading to increased customer satisfaction.--
Business Development Analyst 05/2021 - 10/2022
United Bank for Africa Plc., Lagos Island, Lagos, United Kingdom
Industry: Corporate Banking
Gathering and analyzing data to provide valuable insights and recommendations to management and other stakeholders
• Analyzed product performance data with Power BI and SQL to enhance existing offerings based on customer insights. • Assisted in developing data-driven strategies to enhance customer experience and drive revenue growth in Corporate Banking. • Collaborated with cross-functional teams to implement data-driven initiatives and optimize business processes. • Conducted extensive market research using SQL to provide insights and support informed decision making for clients. • Conducted an extensive financial statement analysis for loan seeking customer using Power BI. • Conducted financial forecasting using advanced modelling techniques and data analysis to support strategic decision-making. • Ensured compliance with data privacy--
Business Development Analyst 04/2016 - 04/2021
Guaranty Trust Bank PLC, Victoria Island, Lagos United Kingdom
Industry: SME Business Banking
Conducted comprehensive financial analysis using SQL and Excel to identify trends, opportunities, and risks within financial data, including revenue, expenses, and investment portfolios.
•Conducted customer data analysis using SQL and Microsoft Excel, including customer behaviour, preferences and needs, to identify trends and opportunities for growth in SME banking services. • Developed a Power BI dashboard for market research in the SME industry trends to identify growth and innovation opportunities. • Produced detailed financial reports using data visualization tools, aiding informed business decisions through actionable insights. • Ensured compliance with financial regulations and capital adequacy standards. • Monitored key performance metrics using Power BI and SQL to assess the effectiveness of investment strategies and making data-driven adjustments to ensure goal attainment. • Successfully structured a short-term credit of $2 million for a key manufacturing company in Lagos while presenting the financial analysis using Power BI dashboard.--

Ladoke Akintola University of Technology 08/2012 - 05/2016
Ogbomoso, Ogbomoso, Nigeria
Degree: Bachelor's Degree
Major:Statistics
Completed modules inProbability Distributions, Statistical Quality Control, Operations research, Time series analysis

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