Highlights:Ux designer and Product Designer leading company-wise design and developing simple yet effective solutions for the users.

Skills:user experience designer, product designer, ux designer, ui designer

Goal:Goals are to become a design lead and collaborate at the strategic level to shape roadmaps

Certification:Enterprise design thinking practitioner (IBM) Foundations of user experience design (Google)

Product Designer 02/2022 - current
Expertflow, , United States
Industry: IT
Expertflow is a software company which provides chat, voice and video contact centers for companies specifically for telco and finance companies.
• Leading UX research and design initiatives for contact centre solutions enhancing their user experience. • Contributing to design processes, resulting in 70% user satisfaction by providing single window omnichannel supported solution for contact centers. • Designing first in the market contact center solution(s). • Creating personalized design system for the company that streamline workflows and ensure brand consistency, reducing task completion time by upto 30%. • Creating flows using a combination of data analytics, user testing, user research and industry standards to inform and validate design decisions and focus on constant improvement and usability testing. • Solving problems by means of research, creating seamless interaction and aesthetic quality by focusing on user functionality, accessibility and responsiveness delivering simplicity, usability and scalability.--

Harrisburg University of Science and Technology 01/25 - current
, , United States
Degree: Master's Degree
Major:Human Centered Interaction Design
Human Centered Interaction Design course is a study to enhance the behaviour of the user with computers.

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