Highlights:Over 5 years of healthcare management experience within the National Health Service (NHS) in the United Kingdom, working at leading teaching hospitals including University College London Hospitals (UCLH) and Homerton University Hospital. Successfully led operational services across cardiology, respiratory, rheumatology, and neurology, including managing outpatient departments, specialty clinics, and multi-disciplinary teams. Played a key role in improving Referral to Treatment (RTT) performance — a U.K. target measuring patient access to care within 18 weeks — by streamlining scheduling and data validation. Also served as Cancer MDT (Multidisciplinary Team) Coordinator, ensuring accurate and timely preparation for oncology case discussions. Skilled in using Epic Systems (electronic health records), KPI monitoring, and service recovery to drive patient care improvements. Managed bottlenecks, resolved delays, and worked cross-functionally with consultants and administrative teams.

Skills:Epic, Team Management, KPI, Performance, Service Management, Neurology, EHR, Performance Improvement, Project Management

Goal:Experienced healthcare service manager with a strong background in hospital operations, patient pathway management, and clinical service coordination. Seeking a leadership opportunity within a U.S. healthcare organization, with a focus on operational efficiency, quality improvement, and service delivery. Open to visa sponsorship and relocation.

Service Manager 09/2024 - current
University College London Hospitals NHS Foundation Trust, London, United Kingdom
Industry: Healthcare
The role involves overseeing and improving Neurology outpatient pathways, managing budgets, and ensuring quality care. It involves managing patient feedback systems, redesigning patient pathways, and analyzing performance data using PowerBI. The role also involves leading cross-departmental projects, ensuring compliance with regulations, implementing technological solutions, and developing training programs for healthcare teams.
Oversee and improve Neurology outpatient pathways. Meet and report on performance targets and audit requirements. Maintain outpatient scheduling to maximize capacity and ensure quality care. Provide mentorship and training to non-clinical staff. Manage budget allocations effectively. Participate in financial planning, identifying cost improvements. Foster strong communication with clinical and non-clinical staff. Oversee patient feedback systems, addressing issues to improve service quality. Engage in redesigning patient pathways and lead on digital developments within the Electronic Patient Records (EPIC) system. Analyse performance data using PowerBI to inform strategic decisions and report on service efficiency. Lead cross-departmental projects, managing timelines and coordinating with diverse teams to achieve healthcare objectives. Maintain compliance with healthcare regulations, ensuring all processes meet national standards. Implement technological solutions to enhance patient care and improve operational efficiency. Develop and conduct training programmes aimed at enhancing skills and knowledge across the healthcare team.--
Assistant Service Manager 03/2024 - 09/2024
Homerton Healthcare NHS Foundation Trust, London, United Kingdom
Industry: Healthcare
The role involves managing Rheumatology, Cardiology, Allergy, and Respiratory Services, overseeing governance, reviewing data quality reports, identifying development areas, providing clinic capacity, managing Cancer Wait Time, Diagnostics, and 18-week PTL, and overseeing administrative processes for effective patient-focused service delivery.
Managing Rheumatology, Cardiology, Allergy and Respiratory Services Delivering appraisals and monitoring mandatory training requirements for all staff Supporting the governance arrangements within the directorate including audit, complaints, incidents, risk, and health and safety Reviewing Data Quality Reports, clinic capacity Identifying areas of development and working with the clinical leads to improve patient flows within the service Providing clinic ad-hoc capacity to support service bottlenecks Managing and coordinating Cancer Wait Time (CWT), Diagnostics (DM01) and 18-week (RTT) PTL Overseeing administrative and clerical processes to enable high-quality and effective patient-focused service delivery and overall staff well-being--
RTT (Referral To Treatment) Team Leader 06/2023 - 03/2024
University College London Hospitals NHS Foundation Trust, London, United Kingdom
Industry: Healthcare
Led a team of RTT Validators, analyzed patient pathway data, and conducted validations using Epic. Collaborated with clinical directorates, managed patient pathways, led PTL meetings, and managed the team. Contributed to service improvement initiatives and trends.
Led a team of RTT Validators, providing guidance, support, and motivation to achieve optimal performance. Analysed patient pathway data using Excel to contribute to achieving the national 18-week RTT target. Conducted detailed validation of patient pathways via Epic, ensuring accuracy and compliance. Collaborated with various clinical directorates such as Endoscopy, Gastroenterology, Respiratory, Urology, and Gynaecology to streamline patient pathways. Owned and managed patient pathways related to RTT, maintaining accuracy and up-to-date information. Led PTL (Patient Tracking List) meetings, advising on each patient's pathway progression. Managing the team, including staff appraisals, development, and recruitment activities. Contributing to service improvement initiatives, identifying trends, and participating in introducing new Trust-wide systems.--
Cancer MDT Co-ordinator 07/2022 - 06/2023
Imperial College Healthcare NHS Trust, London, United Kingdom
Industry: Healthcare
The role involves obtaining referrals from Trusts, private clinics, and GPs, obtaining case information, scheduling outpatient appointments, recommending action steps, informing case-specific staff, establishing partnerships with MDT Coordinators, and identifying system gaps for improved efficiency and performance.
Attain all appropriate case referrals from Trusts, private clinics, and GP's; Elicit and compile case information for the purpose of case presentation and discussion, case-tracking, case assessment, and recommendation; Confirm that the outpatient appointment/assessment and/or diagnostic tests are scheduled as appropriate via EPR; Recommend action steps and ensure needed service referrals are made available to the different NHS Trusts; Ensure that case-specific staff (CNS, Consultants, Histologist, Radiologist etc.) are informed of team discussions and recommendations; Established and sustained working partnerships with MDT Coordinators across the NHS; Identify needs and systems gaps in service delivery and recommend/make changes to improve efficiency & performance.--
Outpatient Receptionist 01/2021 - 11/2021
Royal Free London NHS Foundation Trust, London, United Kingdom
Industry: Healthcare
Collaborating with nursing and medical staff to ensure clinical outcomes, resolving patient queries, registering walk-in patients, and using video call systems for virtual waiting areas.
Working closely with nursing and medical staff, making sure clinical outcomes are actioned Resolving any queries related to the patients, appointments, clinics i.e over bookings, correspondence letters Registering walk-in patients onto Cerner and actioning them according to the policy Using a video call system to greet & check-in patients and transfer them to the correct virtual waiting area--
Waiting List Co-ordinator 11/2021 - 07/2022
Royal Free London NHS Foundation Trust, London, United Kingdom
Industry: Healthcare
The role involves managing theatre lists, patient records, and appointments, registering new patients, booking pre-assessment and admission dates, meeting waiting time standards, and ensuring all surgery admission data is entered into the Electronic Patient Records.
Coordinating and managing theatre lists by working closely with Consultants, Nursing, and Anaesthetic team Managing patient records and appointments through EPR (Electronic Patient Records) Registering new patients in the hospital system and actioning them according to the policy Booking and ensuring patients are aware of pre-assessment dates and admission dates Meeting Trust RTT waiting time standards and shortening up the waiting list created by COVID-19 pandemic Entering all admission data for surgery into the EPR, including patient information, theatre, and time procedures--

Ravensbourne University 09/2017 - 06/2020
London, , United Kingdom
Degree: Bachelor's Degree
Major:Graphic Design
Obtained 2.1 (Upper Second-Class Honours degree)

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