Highlights:

Skills:POS, Troubleshooting, Hardware, Software

2nd Level Software Support Engineer 08/2011 - current
Wincor Nixdorf Singapore, Singapore, Singapore
- Involve in implementation and support of the system for new client outside Singapore. - Resolves software related issues escalated by level 1 and helpdesk, and gives detailed resolution. - Reproduce errors reported by clients and escalate to Development team by providing a narrowed down list of possible causes. - Do 24hrs standby support for clients requiring. - Performs prompt checking on newly installed Server and POS
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IT Officer 08/2006 - 10/2010
SM MART INC. - SUPER SHOPPING MARKET INC., Pasay, Philippines
Industry: Retail
- Supervise execution of IT services at the field level. - Resolves problems without delay. - Ensures prompt compliance of the team under him concerning directives, instruction, and orders issued by appropriate corporate authorities, as well as company policies and procedures. - Performs administrative tasks, including preparation of work schedules, leaves of absence and alike. - Applies changes to POS programs and other computer applications as directed by ITS Head Office. - Evaluate the performance of the team members.
Position: IT Officer (POS Development Group – Head Office) w Do systems test before store deployment - all system and peripherals with connection to POS System and Back Office Application. w Perform UAT (User Acceptance Test) prior to deployment. w Prepare documents such as Installation Procedure, End User Manual and Deployment Activity List. Position: IT Officer (Technical Support Group Head – Head Office) w Supervise execution of IT services thru deployment of onsite technical support. w Resolves/Monitor Helpdesk Cases. w Join Store Conversion Group Tasks: ? Setup test system prior to actual conversion. ? Perform POS Terminal last reading. ? Ensure successful End-Of-Day. ? Perform Initialization/Zero-out of POS Terminals. ? Ensure all POS Server and terminals are converted to new system and ready for next day transactions.--
IT Technician 11/2003 - 08/2006
SM MART INC. - SUPER SHOPPING MARKET INC., , Bulacan Philippines
Industry: Retail
- Performs first-level problem determination and resolution - Assists users or answers basic user inquiries for point-of-sale and other IT systems which had been trained. - Bring to the appropriate IT Branch Officer problems/issues that cannot be solved. - Ensures accurate and timely completion of computer processes. - Ensures that the computer room is clean, orderly and secure - Performs everyday task and routines.
Position: Rollout Team w Do installation and configuration of POS Servers and Terminals, PC Workstation and other IT Equipment. w Manage and safe keep POS Peripherals and PC Workstations. w Do Systems Test before public opening of the store. w Do preliminary inventory of POS, PC and other peripherals.--

University of the East 06/1998 - 03/2003
Caloocan, , Philippines
Degree: Bachelor's Degree
Major:Computer Engineering
BS Computer Engineering

Arjay