Highlights:

Skills:Database, Cibersecurity, ServiceDesk, Beyond Trust, ServiceNow, Microsoft 365, Operative System, Helpdesk, Networking, Programming, Veeam, Teamviewer, ISL Online, SQL, Active Directory, Programming

Goal:IT Systems Administrator. IT Support Technician and Helpdesk. Cibersecurity.

Certification:Computer scientist, Computing Forensics and Cibersecurity. Awared by Canterbury Christ Church, England. Cibersecurity, Awared by Pearson.

IT Systems Administrator. 11/2023 - current
Canariense de Tabacos, Madrid, Madrid Spain
Industry: Tobacco industry
I provide user support, resolving incidents both onsite and remotely using tools like ServiceDesk and TeamViewer. I manage physical and virtual servers with VMware, monitor backups with Veeam, and administer systems through Intune and Active Directory. My role also involves software installation, user account management, access control, and ensuring network security and compliance. Additionally, I handle device imaging, configuration, and IT inventory management.
- User Support: Incident resolution through ServiceDesk, providing both onsite and remote assistance using ISL Online and TeamViewer. - Servers: Management and maintenance of physical and virtual servers using VMware. - Backups: Creation and daily monitoring of backups with Veeam to ensure reliable data recovery. - System Administration: Configuration and management of systems using Intune, Azure, and Active Directory. - Software Installation: Installation of approved software and user training. - Risk Management: Mitigation of risks in systems and networks. - Permissions: Assignment and control of access to networks and data, including physical office access. - Networks: Traffic monitoring with Wireshark to prevent cyberattacks and ensure network security. - Software and Licenses: Administration and allocation of software licenses to ensure availability and compliance. - User Management: Onboarding, offboarding, and management of corporate accounts. - Device Imaging: Installation, configuration, and imaging of Windows and Android devices following established standards. - Inventory: Accurate management and allocation of IT equipment.--
May 2023 - Nov 2024 IT Support Technician and Helpdesk 05/2023 - 11/2024
Coopervision, Madrid, Madrid Spain
Industry: Medical device industry
I provide user support onsite and remotely using Boomgar and AnyDesk. I manage servers, networks, and applications like Citrix Workspace and Salesforce, administer user accounts in Active Directory, and resolve incidents via ServiceNow. I handle device management with Microsoft Intune, software license administration, and automation scripting using PowerShell and Python. I also create technical documentation, deploy OS on business devices, manage inventory with SCCM, and troubleshoot
-- Preventive Maintenance and Risk Supervision: Management of equipment, networks, and servers. -- Technical Support: User assistance (onsite and remote) using Boomgar and AnyDesk. -- Systems and Applications Administration: Management of Citrix Workspace, Salesforce, Control-Ges, Webex, Okta Verify, Exchange, among others. -- User and Permissions Management: Administration of accounts in Active Directory. -- Ticket and Incident Management: Resolution of requests through ServiceNow. -- Device Administration: Management of Apple devices using Microsoft Intune. -- Software and License Management: Administration of licenses for Cisco Finesse, Microsoft 365, Salesforce, and others. -- Process Automation: Development of scripts using PowerShell, Python, and SQL. -- Technical Documentation: Creation of user manuals and guides. -- Operating System Imaging and Installation: Configuration and deployment of iOS and Windows on business devices. -- Device Inventory: Inventory management and device allocation using Microsoft SCCM. -- Hardware Troubleshooting and Repair: Identification and repair of hardware issues.--

Pearson 09/2021 - 07/2023
Madrid, Madrid, Spain
Degree: Associate's Degree
Major:Cibersecurity
Minor:Computer Scientist
Cibersecurity

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