Highlights:Experienced Strategy & Process Excellence professional with a strong background in project management, digital transformation, and business consulting. Currently working as a Deputy Manager in Strategy & New Initiatives (Cards & Payments), leading high-impact projects to optimize processes and reduce operational costs. Successfully launched multiple digital services to enhance customer experience and drive adoption of self-service channels. Proven expertise in stakeholder management, business case development, and cross-functional collaboration. MBA graduate from IIM Sirmaur with a passion for strategy, consulting, and organizational growth.

Skills:Strategy & Business Consulting, Process Optimization & Lean Six Sigma, Project Management & Agile Methodologies, Business Case Development & Financial Analysis, Stakeholder Management & Executive Communication, Digital Transformation & Automation, Data-Driven Decision Making, Customer Experience (CX) & Journey Mapping, Change Management & Organizational Strategy, Financial Modeling & Market Research, Competitive Analysis & Growth Strategy

Goal:Aspiring to evolve into a strategic leadership role in management consulting, corporate strategy, or process excellence. With an MBA from IIM Sirmaur and experience in strategy, new initiatives, and project management in the payments and financial services sector, I aim to leverage my expertise in business transformation, digital innovation, and operational excellence to drive impactful organizational change. My long-term goal is to contribute to top management by shaping data-driven strategies, optimizing business processes, and leading high-impact projects in global organizations.

Certification:CAPM (Certified Associate in Project Management) – PMI Certified Google Project Management Certification (via Coursera) British Council English Score – 568

Honor:1. 2nd Place – Business Strategy Simulation (Harvard Business School Case) Stood 2nd in a competitive strategy simulation during the Business Strategy course at IIM Sirmaur, acting as a CEO to maximize EPS in the automobile industry. 2. Operations Project – Washheratte Laundry, Paonta Sahib Led a process optimization project in Service Operations Management, identifying bottlenecks and proposing improvements to increase efficiency and reduce idle time.

Deputy Manager – Strategy & New Initiatives (Cards & Payments) 05/2023 - current
Axis Bank, Mumbai, Maharashtra India
Industry: Finance & Banking
Strategy and project management professional with an MBA from IIM Sirmaur, specializing in business transformation, process excellence, and digital adoption initiatives. Currently working in cards and payments, driving efficiency, customer experience, and operational improvements through data-driven decision-making and stakeholder collaboration.
1. Led multiple strategic initiatives to optimize business operations and reduce customer service call volumes through digital transformation. 2. Implemented self-service solutions on WhatsApp, Mobile Banking, and Internet Banking, achieving significant cost reduction and efficiency improvements. 3. Collaborated cross-functionally with technology, product, and marketing teams to drive adoption of digital banking solutions. 4. Developed business cases and impact assessments for new initiatives, aligning them with company goals and customer needs. 5. Managed end-to-end project execution, ensuring timely delivery, risk mitigation, and seamless implementation. 6. Leveraged data analytics to identify process bottlenecks and propose scalable solutions for enhanced business outcomes.--

Indian Institute of Management Sirmaur 04/2021 - 04/2023
Sirmaur, Himachal Pradesh, India
Degree: Master's Degree
Major:Strategy & Operations / General Management
Completed MBA from IIM Sirmaur with a strong focus on strategy, operations, and business transformation. Engaged in case studies, simulations, and industry projects, developing expertise in problem-solving, data-driven decision-making, and process optimization.

AnkitSinghal_Resume_2025 Business Consulting, Process Improvement, Project Management, Digital Transformation, Business Case Development, Stakeholder Management, Financial Analysis, Market Research, Data-Driven Decision Making, Agile & Scrum, Lean Six Sigma, CAPM (Certified Associate in Project Management), Process Optimization, Change Management, Risk Management, Cards & Payments, FinTech Strategy, Banking & Financial Services, Customer Experience (CX), Excel & Financial Modeling, SQL,Power BI / Tableau