Highlights:

Skills:Project Management, Leadership and event planning, Customer service experience, Extrovert, Social service enthusiast, data analysis, Marketing Analyst

Marketing Analyst Intern 06/2015 - 08/2015
Orchestra Technology, Dallas, Texas United States
Industry: Technology
- Developed marketing strategies by analyzing the growth potential and market scope in Enterprise mobility to devise a two-year action plan to increase revenue from $4.5MM to $12MM - Enabled client survey to evaluate performance and areas of improvement in the existing client model and identified synergic industries to target
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Customer Support Manager 10/2013 - 06/2014
Tata Motors Ltd., Indore, Madhya Pradesh India
Industry: Automobile
- Single point of contact between the company and authorized service workshops - Responsible for sales of highly mechanized tools and machinery to authorized workshops
? Implemented $250,000 technology modernization project supported by standard operating procedures and 5S methodology at four authorized workshops in India to increase operational efficiency by 7% ? Conducted sales training for 20 marketing executives highlighting potential for sales of annual maintenance and extended warranty contracts resulting in 6% increase in revenues QoQ for 4 quarters ? Led a team of 17 executives to improve quarterly results with average repair units of vehicles increasing by 29.4%, and monthly revenues increasing by 37% by reducing the turnaround time of accidental vehicles ? Trained customer service teams to follow customer relationship management best practices resulting in 29% increase in customer satisfaction index--
Project Coordinator - Family Business 06/2012 - 08/2014
Infosoft Digital Design and Services, New Delhi, Delhi India
Industry: Technology and Hardware
Project management and implementation of CRM systems to improve the operational efficiency of business
? Led transition from antiquated systems to enterprise software, resolving change management challenges and creating best practices for project management, customer relationship management and inventory management ? Persuaded project directors to subcontract manufacturing of small components for improving responsiveness and adaptability to unforeseen additions to project scope; recommended changes doubled project revenues to $1MM--
Assistant Manager - Customer Relation 08/2012 - 09/2013
Tata Motors Ltd., Bhubaneswar, Orissa India
Industry: Automobile
- Responsible for process improvement - Drastic growth in customer satisfaction rankings
? Organized customer redressal and service camps to foster trust and improved internal processes resulting in 15% increase in customer’s contentment with service, positioning the service center as the third most improved country wide ? Initiated new process of daily management audits to reduce the complaint closure time and increase same day delivery, resulting in a decrease in expenditure by $45,000 per workshop ? Tracked down the product failure trend per 1000 newly assembled vehicles that led to process improvement in fitment section of assembly for launch-ready vehicle of the company--

Manipal Institute of Technology 07/2008 - 05/2012
Manipal, Karnataka, India
Degree: Bachelor's Degree
Major:Mechanical Engineering
- Received research internships for two semesters: University of Calgary, Canada and Kitech, South Korea

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