Highlights:

Skills:Data analysis, UAT testing, system administration

Senior System Support Analyst 07/2020 - current
Aviva-Singlife, Singapore, Singapore
Industry: Insurance
acting as Team Lead handling Systems Administration, SLR Reports, Sanction Review and Audit related matters, System access/sanction, Incident assessment, Weekly Incident report and Monthly SLR Reporting
System Administration and Service Level Reports: - Handle Request Fulfillment workspace - System Table Updates, Promotion from UAT to Production, PDF Upload to UAT and Production request - Ensure that all temporary and permanent updates into our system are done accurately within agreed time frame of 1 day for table updates under standard matrix - Ensure weekly statistics report on open incidents, problems, and request fulfillment are sent out - Provide timely and prompt Service Level reports for NISL, AFA/PIAS Business units - Assess P1 and P2 incidents not resolved within agreed SLA and declaring in iCare system Review and Audit Findings: - Ensure Reviews are done within stipulated time frame with all approval response - Ensure changes made are correct to enhance our review to become more business friendly - Provide evidences/information to internal and external auditors on issues relating to documented processes, Table updates, user sanction/access and reviews Leadership: - To deliver good service by working closely with team members in solving reported issues - Applying risk reduction such as proper monitoring, checking and identifying of any emerging risk - Recognizing mistakes and addressing issues through conversation with the team to clarify consequences and discuss action plan--
Systems Analyst 10/2009 - 06/2020
Aviva Asia Pte Ltd, Singapore, Singapore
Industry: Insurance
worked on Users request/Tickets on Management Reporting to create As400 Query Reports for data extraction, Investigation of Incidents and Users Inquiry
Management Information Reporting: - Provide prompt and accurate Data Extraction Gather Reporting requirements and prepare documentation - Manage users expectation and highlight any assumptions for data extracted - Clear concise communication in service delivery - Analyze and investigate problems and prepare investigation reports Incidence Investigation and Reporting: - Incident Analysis and Investigation - Work with IT users to ensure quality of resolution - Follow up action to ensure problems are resolved - Perform data patching and ensure data is correct - Perform data reconciliation investigation UAT Support Services: - Prepare UAT test plan and test docs - Run production jobs in testing environment - Communicate with IT Technical to accomplish testing goals - Ensure UAT Signoff and Closure--
Systems Analyst 05/2006 - 06/2009
U3 Infotech Pte Ltd, Singapore, Singapore
Industry: IT Business Consulting Agency
System: POLISY/400 (AS/400, Cobol/400, OS/400, SMART/400)
- Prepare Technical Specifications based on business requirements - System Analysis, Program Design, and Development - Analysis and Investigate problems and prepare investigation reports - Conduct unit and system testing based on country specific business requirements - Prepare project documentation (test docs, source change Log and PRR report) - Attend to UAT problems and QC fixes reported from different countries - Assist in program promotion errors and production support - Data upload using client access for data migration--
Systems Analyst/Programmer 04/2001 - 04/2006
Generali Pilipinas, Makati, Philippines, Philippines
Industry: Insurance
5 years as a programmer analyst doing UAT, systems analysis and investigation, program design, development and program promotion System: SMART/400 Life/400, Group/400 and Polisy/400
- Coordinate with user groups for data gathering and other requirements - Coordinate with Business Analyst and users for UAT and SignOff - System Analysis, Program Design, Development and Enhancement - Problem Investigation and preparation of Investigation Report - Responsible for the promotion of Programs to Production - Assist Users and Support for Day-end and Month-end Processing--

Pamantasan ng Lungsod ng Maynila 06/1991 - 03/1995
, , Philippines
Degree: Bachelor's Degree
Major:Computer Science
admitted as Scholar in the University and graduated with a Bachelor's Degree in Computer Science in 1995.