Highlights:

Skills:Cisco, CCNP, CUCM, VoIP, Juniper, F5, Riverbed, MPLS, LAN, WAN, Routing

Senior Specialist 11/2007 - current
AT&T Singapore Pte Ltd, , Singapore
Industry: IT
As Senior Specialist I am involved in operation support & maintenance of AT&T’s global network data infrastructure which consist of few hundred thousands of networking equipments from vendors like Cisco, Juniper, Foundry, F5, Riverbed, etc. Provide necessary support to my juniors and help with escalated cases. Received “Employee of the Month” award from the organization and numerous appreciation email from end customers.
Responsibilities: ? Provide round-the-clock third level escalation support to resolve incidents in timely manner and maintain 24/7 availability. ? Apply technical expertise to conduct high-level fault analysis and resolution of advanced support issues. ? Perform hands-on configuration, advanced troubleshooting and maintenance execution of networking devices. ? Participate in technical assessment, review, documentation, standards validation and development, testing and deployment of new technologies and service offerings. Operational acceptance of new infrastructure. ? Interface with other internal groups to improve and implement process, procedures and automation.--
Technical Specialist 11/2006 - 11/2007
Kelly IT services, , Singapore
Industry: IT
I was outsourced to AT&T Singapore office and was working on their global technology, Tier 3 group. Work as a team player with other tier 3 engineers to resolved technical issues causing business disruption for end customers. Liaise with Cisco TAC if further assistance needed.
Responsibilities: ? Managing AT&T owned data infrastructure and work on AT&T’s managed customers’ network related issues ? Maintain SLA for site uptime and RTD as agreed with end customers to support their business applications ? Implementation of customer change requests and provide consulting services to customers if necessary. ? Manage problem records to sustain network health and drive optimization initiatives. This includes the implementation of permanent fix or workaround solutions to existing problems and known errors--
Technical Consultant 07/2005 - 11/2006
Emerio (Malaysia) Sdn Bhd, , Malaysia
Industry: IT
I was stationed at Hewlett Packard’s NOC as a member of Incident Management Team (IMT) as second level escalation engineer for LAN/WAN team. I was shift lead for the team and providing training/guidance to team members to improve their technical knowledge.
Responsibilities: ? Troubleshoot, Analyze and Resolve network related problems related to LAN/WAN for HP Malaysia’s reputed client. ? Administration, configuration (change management) and troubleshooting of client’s network devices, which consist of Cisco 7200, 3600, 2700 routers, Cisco L3 6500 Switches, Nortel, HP Procurve, 3Com, Cisco 3560 series L2 switches etc. ? Maintain 99.999% uptime of the Network equipments of HP’s client for its various sites located around the world in APAC, EUROPE, Americas regions with 24/7 supports Model ? Analyze network problems and ensuring that proper solution / work around are provided to the client so that same problem does not occur again. ? Configuring or making change in network devices on the basis of the Change management ticket generated/requested by clients--
Network Engineer 07/2003 - 07/2005
Spectrum Engineering Consortium Ltd, , Bangladesh
Industry: IT
I was involved in the design and implementation of various network solutions for SECL’s corporate customer. Lead various projects handed by the management. Provide support to existing customers and help sales team with solutions to get new deals.
Responsibilities: ? Design solution for the clients, troubleshoot networking problem for corporate users. ? Representing in negotiations with internal and external customers to ensure technical viable solutions are offered to potential customers. ? Planning, developing and implementing IP network designs and solutions for SECL’s Corporate with appropriate routing protocols such as RIP, OSPF, EIGRP and BGP ? Configuring various routing, switching, WLAN, VoIP, xDSL devices from Cisco, D-Link, Zyxel, 3Com, etc. for LAN and WAN. ? Plan, develop, implement and perform the operation on customer’s Data Centre to provide the solution for various services including Mail, Collaboration, Web, DNS, FTP, Proxy and Database, and Managed Security Services including Firewall, IPS/IDS, Anti-spam, Anti-Virus, Content Filtering & Vulnerability Scanning.--
Lotus Notes Administrator 07/2002 - 06/2003
Cybernet, , Bangladesh
I was outsourced to British American Tobacco Bangladesh as Lotus Notes Administrator to administrate Lotus domino servers, provide 24/7 uptime, improve performances and provide support for end customer anything related to lotus notes and liaise with global service desk if further assistance needed.
Responsibilities: ? Maintain corporate Email, Web, Application and Database system running on Lotus Domino Server ? Apply template or fix issues with Applications/Database on domino server ? Take regular backup, restore files, create/delete users accounts, providing access to databases ? Lead a group of helpdesk engineers to support end user problem for desktop level calls.--
System Engineer 09/1999 - 06/2002
Inter-Link Computers, , Bangladesh
I was responsible for supporting corporate customers for Inter-Link Computers. Provide various IT solution to customers business needs and implement them once customer approves.
Responsibilities: ? Configuration and maintenance of clients’ servers on Window & Linux platform ? Desktop and Network level support ? Troubleshoot & maintenance of hardware and applications of desktop computers, laptops, printers and networks at corporate levels customers ? Maintenance & troubleshooting of software and system. ? Installation of various application software on clients system on Windows and Linux/Unix platform--

University of Portsmouth 01/2013 - 10/2013
, , United Kingdom
Degree: Bachelor's Degree
Major:Computing
Bachelor of Science in Computing University of Portsmouth, UK, 2013

Login to view resume: Mohammad Shayed - Network, CCIE, Cisco, Juniper