Highlights:

Skills:

Patient Experience Coordiantor 11/2020 - 09/2022
Star Hospitals, Hyderabad, Telengana India
Industry: Hospital
Worked As Patient Exp Coordinator
Feedback Analysis and Resolution: Conducted root cause analyses (RCAs) on both continuous and one-time feedback, identifying recurring issues and implementing solutions to enhance patient satisfaction and operational efficiency. Proactively engaged with inpatient (IP) patients during daily rounds, promptly addressing minor issues and escalating major concerns via platforms like Med Blaze, ensuring timely resolution and highlighting key points during meetings. Implemented initiatives based on feedback insights to enhance patient experience and satisfaction, contributing to improved outcomes and organizational reputation. Presentation and Communication: Presented findings and progress updates in feedback meetings, effectively communicating action plans and outcomes to stakeholders. Demonstrated strong communication skills in liaising with department heads, clarifying expectations, and facilitating resolution of outstanding issues within defined deadlines. Continuous Improvement and Quality Assurance: Championed a culture of continuous improvement by actively seeking feedback, analyzing trends, and implementing process enhancements to drive operational excellence. Leadership and Collaboration: Collaborated cross-functionally with healthcare teams and department heads to address feedback-driven priorities, fostering a collaborative and solution-oriented approach to problem-solving. Demonstrated leadership capabilities in project management, stakeholder engagement, and driving change initiatives to achieve organizational objectives.--
Patient Care Coordinator 03/2018 - 01/2020
Yashoda Hospitals, Hyderabad, Telengana India
Industry: Hospitals
Worked as Patient relation Executive for 1.5yrs
Implemented a standardized PRE (Patient Reporting) form to efficiently track and manage patient cases, ensuring accurate documentation of total cases and facilitating streamlined workflow. Proactively assessed the availability of Duty Medical Officers (DMOs) or Resident Medical Officers (RMOs) on the floor and coordinated with housekeeping staff to maintain a clean and hygienic environment in the ward. 2.Bedside Patient Interaction: Conducted bedside rounds to welcome and engage with new patients, providing reassurance and support during their initial hospitalization phase. Updated patient information boards with referral doctor details, ensuring clarity and continuity of care for each patient. 3.Referral Management and Follow-Up: Facilitated timely referrals by collaborating with relevant healthcare professionals and departments, ensuring that pending referrals were promptly addressed and communicated to the appropriate personnel. Coordinated with the insurance department and RMOs to handle referrals for company or insurance cases, ensuring adherence to procedural requirements and patient care protocols. 4.Discharge Process Optimization: Managed the discharge process efficiently by entering Turnaround Time (TAT) data into the system, tracking patient discharge timelines from announcement to completion. Provided counselling to patient attenders regarding the discharge process based on payment modes (Paying, Insurance, Company), ensuring smooth and timely discharge procedures. 5.Process Improvement and Quality Assurance: Identified and addressed potential delays in the discharge process, proactively communicating reasons for delays and implementing measures to streamline workflow and minimize wait times. Collaborated with multidisciplinary teams to continuously improve discharge processes, enhancing efficiency and patient satisfaction. 6. Effective Communication and Documentation: Utilized electronic systems to send messages and notifications to be concerned doctors and departments regarding pending referrals, medication inquiries, and discharge processes, ensuring clear and timely communication. Maintained accurate records of patient interactions, referrals, and discharge processes, contributing to comprehensive patient care documentation and quality assurance efforts .--
Patient Care Coordinator 01/2017 - 02/2018
KIMS Hospital, Hyderabad, Telengana India
Industry: Hospital
Worked here for 1 yr
Patient Communication and Welcome: Welcomed and greeted new patients and their attendants upon arrival to the floor, introducing myself and providing a warm and welcoming atmosphere. Oriented attendants regarding the waiting area, ensuring they were informed and comfortable while waiting for consultations or updates on patient status. Discharge Process Management: Communicated the expected discharge process timeline to patients and attendants, managing expectations and providing support throughout the discharge procedure. Ensured timely availability of discharge summaries and coordinated with the billing department to facilitate smooth and efficient discharge processes. Service Management and Coordination: Coordinated with healthcare professionals such as dieticians and consultants to ensure timely visits to the ward, facilitating personalized dietary recommendations and medical consultations for patients. Followed up with the billing department to ensure prompt preparation of discharge summaries and coordinated feedback collection before patients left the room at the time of discharge. Referral and Investigation Follow-Up: Proactively followed up on referrals and investigations, ensuring timely completion and communication of results to patients and attending physicians. Obtained necessary clearances for surgeries from relevant departments, including credit and insurance verifications, and counseled patients and attendants on financial obligations. Special Situations Management: Facilitated smooth transitions for patients requiring ICU admission by informing attendants about room vacancy and guiding them to the waiting area. Managed situations such as LAMA (Leave Against Medical Advice) or patient deaths with sensitivity and professionalism, obtaining necessary consents and providing support to attendants throughout the process. Patient-Centered Care Advocacy: Ensured that patient and attendant needs were addressed promptly and compassionately, advocating for clear communication, informed decision-making, and respectful treatment throughout their healthcare journey. Demonstrated commitment to patient satisfaction and quality care by actively engaging in service management and coordination efforts, contributing to a positive patient experience.--
Summer Internship 05/2016 - 07/2016
Star Hospitals, , India
TAT of indenting medications in system to Receiving them from Pharmacy calculated the Turn around time.
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Adminstrative Staff College of India 06/2015 - 10/2017
Hyderabad, Telengana, India
Degree: Professional Degree
Major:Hospital Management
Pursued this Hospital management course for 2yrs Actively

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