Highlights:

Skills:Prpc

Certification:Pega CSA (certified system architect) Pega decisioning certified Pega senior system architect (cssa) Pega robotics Certified architect

Associate Technical Lead 08/2021 - 01/2023
NTT DATA, Hyderabad, Telangana India
Industry: IT
I have extensive experience in Pega development and support, focusing on healthcare and insurance systems for Hanover Insurance. I balanced 50% development and 50% production support, automating claims processing, integrating external databases, implementing complex business rules, developing user interfaces, and optimizing system performance through code reviews and SLAs.
Communicating with On-shore team to handoff Items to ensure complete 24 hours developmentcycle. • Worked on planning and presentation of design documents along with training sessions for theEnd Users (UAT) . • Worked In production support and Development team with parallel Allocations • Supporting various applications built in Pega through incident tickets (Service Now). • Daily updates with client on the incidents raised. • Communicating and coordinating with the customers, client regarding urgent issues. • Implemented complex business rules to validate claims and healthcare requests against predefined criteria, ensuring compliance with industry standards and regulatory guidelines. • Integrated the insurance system with external databases for retrieving and validating client data, ensuring data accuracy and compliance for insurance claims and healthcare services. • Handling bug fixes and taking user stories for development when needed. • Designed and developed Pega workflows to automate key processes in the insurance and healthcare systems, streamlining end-to-end operations and reducing manual intervention. • Developed user interfaces for users and administrators to submit insurance claims, manage healthcare requests, and view validation outcomes, significantly improving the user experience for end-users. • Actively participated in code reviews to ensure quality control and adherence to Pega guardrails, while also performing performance tuning to enhance system reliability and maintainability. • Coded and configured various Pega activities, flows, flow actions, assignments, SLAs, and declarative rules to automate critical processes such as claim processing and healthcare requests. • Created Activities and steps in Pega to implement business logic for healthcare and insurance claims, ensuring workflows adhered to business rules and policy guidelines. • Developed complex decision rules and declarative rules to support dynamic and rule-based processing of healthcare and insurance transactions. • Worked extensively with Pega Agents, File Listeners, and Mail Listeners to automate backend processes such as batch processing, data imports, and email notifications within the insurance system. • Designed and developed SLAs according to business requirements, ensuring timely resolution of insurance claims and healthcare requests, enhancing system responsiveness.--
Senior software consultant 01/2018 - 05/2021
Ttec, Hyderabad, Telangana India
Industry: IT
At TTEC, I gained 3 years of experience, advancing from Developer to Senior Consultant. I worked on projects including BCBS-AZ (confidential), JLL, and Munich Re, focusing on Pega development, system optimization, and business process automation, delivering impactful solutions while demonstrating rapid career growth and technical expertise.
Roles and responsibility: • Worked on writing Activities.Parse rules to design the input and output for the external system. • Used DCO, one of the latest requirements methodologies for quickly capturing client objectives. • Built logic by making use of activities and decision rules. • Analysis of various business requirements and coordinating with onsite in the interpretation ofclient requirements. • Worked on UI designs using harness, section and portals. • Participating and driving the call to attend the daily and Weekly status call with the onshore Co Coordinators. • Prepared Unit test results. • Debugging with different tools tracer, clipboard. • Created HTML rules, Properties, Embedded Pages and Correspondences. • Involved in testing and troubleshooting the issues of application using PRPC tools like RulesInspector, clipboard, and Tracer. • Attending Status calls every day for updating the Onsite counterpart and client about the status ofdevelopment and testing. • Created Validations, Flow actions for implementing core Business logic. • Created Activities, Validations, Flow actions for implementing core Business logic. • Implemented Client side and Server side Validations. • Involved in defect fixing raised by testing team. • Fixing high level issues as part of development. • Involved in giving functional KT to testing team. • Worked on Service requests. • Web service optimization. • Worked on code Migration to environments using Pega Dev OPS.--
Intern 01/2018 - 07/2018
TTEC, Chennai, Tamil Nadu India
Industry: IT
During my TTEC internship, I worked on an AFNI auto-insurance project, developing Pega-based solutions to streamline auto loans and payments. I created UI sections, implemented basic rules, prepared test results, and attended status calls. Additionally, I contributed to in-house solutions and knowledge-sharing initiatives across projects.
• AFNI is a Auto-insurance company. • To create an application to facilitate auto loan and payment process and to provide customer service. • This project improves the process of appointment of agents for clients and communication is enhanced. Roles and responsibility: • Attending Status calls every day for updating the Onsite counterpart and client about the status of development and testing. • worked on basic rules like (decision tree, when and basic screen validations). • Worked on building the UI sections from scratch with validations and mapping. • Prepared Unit test results.--
Intern 09/2016 - 09/2017
AltSense, Chennai, Tamil nadu India
Industry: IT
During my internship at Altsense, I was part of the coaching team conducting workshops on IoT and Machine Learning. I led around 15 workshops for undergraduate students, helping them grasp the fundamentals and applications of these technologies, fostering a deeper understanding of IoT and ML concepts.
During my internship at Altsense, I was part of the teaching team where I conducted workshops on IoT and Machine Learning for undergraduate students. My role involved delivering hands-on training, covering both foundational concepts and real-world applications of these technologies. I assisted in developing training materials tailored to students’ learning needs and fostered an interactive learning environment to enhance engagement. My responsibility also included facilitating discussions and encouraging students to explore IoT and ML concepts in-depth, helping them gain a practical understanding of these technologies.--

Pace university 01/2023 - 06/2024
New york city, New york, United States
Degree: Master's Degree
Major:Management in information systems
Graduated with a Master’s in Management Information Systems (MIS) from Pace University, achieving a 3.96 GPA. Demonstrated academic excellence and practical expertise through active contributions to Seidenberg Labs, focusing on research and technology innovation.

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