Highlights:•Customer services excellence award Nov-07 •Customer services excellence award Nov-08 •Champion FSE of the region “JSP Sim Change Competition”Oct-09 •Took First class First division in B.com •Receive call of fame award •Among top-3 best employee of the year 2004 •Acting service center manger & achieve Center of the month award •Top cluster sales award.

Skills:channel sales, Sales & Distribution

Goal:To work in a dynamic and progressive organization to acquire knowledge, professional skills, experience, employing my best dedicated efforts and abilities for the organization.

Certification:•Call centre training program Aug-03 •Empowerment for services conducted by Max Babri (the Konsultants) Sep-03. •calling in life (conducted by Navitus) June- 04 •Team building (conducted by Navitus)July -04 •stop talking start communication July-04 •call centre excellence Sep-04 •High impact presentation skills (Gem international) July-05 •Projecting & living market leadership- Training Workshop (Global consultant management) Aug-05 •Leading with assertiveness & understanding (Global consultant management) Sept-05 •Projecting & living market leadership (Global consultant management) Sept-05 •Leading people in your circle of influence (Global consultant management) Dec-05 •Working with Assertiveness (Global consultant management) Nov-05 •Presenting for impact-Advanced presentation skills workshop (Global consultant management) Feb-06 •High performance customer services Aug-06 •Projecting & living market leadership -Development program (Global consultant management) April-06

Honor:Customer services excellence award Nov-07 •Customer services excellence award Nov-08 •Champion FSE of the region “JSP Sim Change Competition”Oct-09 •Took First class First division in B.com •Receive call of fame award •Among top-3 best employee of the year 2004 •Acting service center manger & achieve Center of the month award

Business Manager 08/2016 - 04/2017
Dawlance Arcelik Group, hyderabad, sindh Pakistan
Industry: electronics
Business Manager
•Target setting and designing business plans to achieve all assigned target •Monthly, quarterly and yearly growth of Dawlance business in region by creating new business opportunities for regional growth. •Manage the day to day relationship with dealers by providing best service levels, frequency, availability and merchandizing in market •Weekly sessions with dealers to provide product knowledge and built the strong distribution Infrastructure According to company policy •Creating an engaging and positive work environment for the Sales Team & Delegating authority and responsibility to subordinates •Supporting the development of the sales teams' product knowledge &skills through effective training •Ensure that promotional merchandise, inventory management is in place together with sales processes and training for new packages In charge of recruiting and training all sales staff.--
Assistant Manager Sales & Distribution 04/2015 - 09/2016
Warid Telecom, hyderabad, sindh Pakistan
Industry: Telecommunication
Assistant Manager Sales & Distribution
Supervision of Area Managers & GSM Supervisors. •Supervision of Financial Services BDEs. •GSM Sales Target Achievement of 2 Clusters •Monitoring of Financial services/branch-less banking SOPs at retail/distribution channel. •Open eye on market for competitor’s activities and prepare the counter strategies to meet the desired results. •Ensure the adherence of Company Policies and procedures •Ensure the availability and Visibility of Company brands. •Preparation of Campaigns & promos for retailer’s engagement as per market norms. •Effective utilization of Company resources (Campaigns, Merchandisers, Budgets) •Training and Development of direct and indirect teams--
Area Sales Head 04/2014 - 04/2015
Telenor PK, Sanghar, sindh Pakistan
Industry: Telecommunication
Area Sales Head
•Leading the team of Retail Sales Officers Team (RSOs) & Sales & Distribution Manger (S&D) •Timely and effective communication of targets and its monitoring/reporting. •Regular market visits to gather insights and competitor information etc. •Route planning and target setting for Retail Sales Officers Team (RSOs) •Profitability monitoring and staffing at Franchise. •Franchise and Retail staff motivation and training sessions Roles within S&D Operations and S&D Planning, which are geared more towards planning instead of day to day execution. •Trade Marketing - Regional execution or nationwide planning. •Direct/Corporate selling within Business Solutions department. •Sales & Distribution: •Ongoing improvement of trends (minimum balance retailers, servicing at retail level for FS and GSM) •Retail footprint expansion to increase availability of products and services •Channel investment monitoring •Ensuring and improving quality of sales Projects: Work on other projects assigned by line manager with the aim to constantly improve Sales & Distribution target achievement.--
Franchise Support Specialist 05/2007 - 04/2014
Mobilink PMCL, Mirpurkhas, sindh Pakistan
Industry: Telecommunication
Franchise Support Specialist
•Inventory Monitoring of SIM stocks by reviewing SIM inventory logs and ensuring accuracy at all times. •Scheduled and non-scheduled visits to assigned Franchise Offices and Branded Connects. •Ensuring Franchise staff is updated on all processes and policies. •Coordination with other departments to ensure franchise facilitation. •Determining training needs for Franchise staff and conducting/ arranging regular trainings. •Analysis, reports and feedback. •Ambiance of Franchise Centers MSP’s •Monitoring performance of 40 MSR’s, 02 MSO’s & post Paid BDO’s while ensuring that all assign targets of prepaid sale, Vas, Gprs are accomplish. •SIM Inventory management while ensuring transparency and availability. •Scheduled and non-scheduled visits to assigned MSPs. •Ensuring MSP staff is updated on all processes and policies. •Coordination with other departments to ensure MSPs facilitation. •Determine training needs of MSO’s/MSR’s/BDO’S conduct/arrange training, when required. •Analysis, reporting and feedback. •Maintenance of relevant ambiance of MSP’s. •Coordination with Technical Dept. on network issues.--
Customer Services Executive & Acting Manager 05/2005 - 05/2007
Mobilink PMCL, hyderabad, sindh Pakistan
Customer Services Executive & Acting Manager
•Responsible for Operational work. •Developed good contacts with buyer by providing Personalized Customer Services •Follow up on Operational Work •Responsible for Administrative work. •Responsible for Reporting. •Responsible for Total Customer Satisfaction as per company standard.--
Call Center Representative 08/2003 - 05/2005
Mobilink PMCL, karachi, sindh Pakistan
Industry: Telecommunication
Call Center Representative
•Provision of accurate and brief information about products n’ services to the customer. •Offering a helping and ready hand to the customers. •Using problem-solving skills to handle difficult or irate clients. •Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis. •Bringing awareness among customers by educating them about various products n’ services. •Execution of team plans to achieve goals of first contact resolution and order taking. •Learning about organization’s products or services and keeping up-to-date with any changes to them. •Capitalizing LEAD requests by applying core customer service techniques supported by LEAD qualification skills. •Regularly attending training and coaching sessions conducted by Training & Development Team. •Conveying customers’ feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations. •Taking immediate and all possible measures to resolve customer’s problem keeping company policies in view.--

Sindh Board of technical education 05/1997 - 6/2000
hyderabad, sindh, Pakistan
Degree: Associate's Degree
Major:Electronics
Three year Diploma in associate engineering in the field of electronics

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