Highlights:With more than 15 years experience, one of the significant highlights of my career was successfully managing the operations of Yaya Hotel & Apartments, a luxury establishment with 70 keys, and Palacina The Residence and Suites, where I developed and fostered positive relationships with residents, tenants, and guests. During my tenure, I implemented innovative programs to enhance guest experiences, negotiated long-term lease agreements, and led special projects such as full refurbishments. These experiences allowed me to showcase my leadership abilities, strategic thinking, and dedication to delivering exceptional service. Additionally, securing a visa sponsorship job in the USA would be a new milestone in my career journey, allowing me to gain valuable international experience.

Skills:

Goal:My career goal is to leverage my extensive experience in hospitality and tourism management to transition into a role where I can contribute to the administrative functions of an international organization. I am passionate about utilizing my skills in operations, procurement, and project management to support the mission and objectives of a reputable institution. My aim is to continuously grow and develop within the field of administration, while also contributing to the advancement of organizational goals and fostering positive change within the community. Additionally, I aim to secure a visa sponsorship job in the USA to gain much-needed international experience. In the future, I aspire to pursue a master's degree in sustainable tourism to further contribute to responsible tourism practices.

Membership:I am a proud member of Skål International Kenyan chapter, an international professional organization dedicated to promoting global tourism and fostering networking opportunities within the industry. As a member, I have benefited from valuable connections, industry insights, and opportunities for professional development. My involvement in Skål International reflects my commitment to continuous learning and engagement within the hospitality community. Being part of professional networks will also facilitate my transition into the USA job market and support my academic pursuits in sustainable tourism.

Certification:In addition to holding a Certified Public Accountant (CPA II) certification from the Kenya Accountants and Secretaries National Examinations Board, obtained in 2014, I have completed trainings in customer service skills and Hazard Analysis Critical Control Points (HACCP) management. These have equipped me with valuable skills in financial management, customer relations, and food safety, enhancing my effectiveness in various roles within the hospitality industry. These qualifications would also be instrumental in pursuing further experience in the USA and future academic endeavors in sustainable tourism.

Honor:Throughout my career, I have been recognized for my exceptional performance and contributions to the hospitality industry. For example, I was nominated to participate in significant industry events and was chosen to be part of the delegation on the very first Safarilink flight to Zanzibar. These honors underscore my dedication to excellence and my reputation for delivering high-quality service. Securing a visa sponsorship job in the USA and pursuing academic studies in sustainable tourism would be additional milestones in my career journey.

Accommodation Manager 08/17/2020 - current
Yaya Hotel & Apartments, Nairobi, Nairobi Kenya
Industry: Hospitality / Tourism / Customer Service
As the Accommodation Manager at Yaya Hotel & Apartments, I am entrusted with the responsibility of overseeing the seamless operations of the establishment comprising 70 keys of both hotel and residences. My primary focus is on ensuring unparalleled guest satisfaction and nurturing strong partnerships with stakeholders. Leveraging over 15 years of experience in the hospitality industry, I employ strategic thinking and effective leadership to uphold the highest standards of service delivery while driving initiatives for continuous improvement and innovation.
In my role at Yaya Hotel & Apartments, I lead a dynamic team in managing various aspects of property operations, including guest accommodations, facilities management, and service delivery. I prioritize customer satisfaction by implementing tailored strategies to meet diverse guest needs and preferences. Additionally, I collaborate closely with external partners such as travel agencies and corporate clients to optimize guest experiences and foster lasting relationships. From negotiating long-term lease agreements to spearheading full refurbishment projects, I am deeply involved in all facets of property management. By generating and analyzing comprehensive revenue and accommodation reports, I identify areas for enhancement and drive initiatives to maximize operational efficiency and profitability. Furthermore, I am committed to maintaining compliance with regulatory standards--
Front Office and Accommodation Manager 02/12/2007 - 07/20/2020
Palacina The Residence and Suites, Nairobi, Nairobi Kenya
Industry: Hospitality / Tourism / Customer Service
During my tenure as the Front Office and Accommodation Manager at Palacina The Residence and Suites, I played a pivotal role in fostering positive guest experiences and maintaining operational excellence. With a keen eye for detail and a passion for hospitality, I led a dedicated team in delivering exceptional service and creating memorable stays for guests.
At Palacina The Residence and Suites, I oversaw all aspects of front office operations and accommodation management, ensuring seamless coordination and efficient service delivery. I developed and implemented innovative programs to enhance guest satisfaction, including personalized concierge services and unique amenities. Additionally, I collaborated with cross-functional teams to streamline processes and optimize resource allocation, contributing to increased operational efficiency and cost savings. As a leader, I prioritized staff training and development, empowering team members to excel in their roles and deliver superior customer service. I also actively engaged with guests to gather feedback and address any concerns promptly, fostering a culture of continuous improvement and guest centricity. Through effective communication and strategic decision-making, I played a key role in maintaining high occupancy rates and driving revenue growth for the property.--

Nakuru West Secondary School 01/1999 - 12/2001
Nakuru, Nakuru, Kenya
Degree: High School Or Below
Major:High School Diploma
Kenya Certificate of Secondary Education or High School Diploma

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