Highlights:

Skills:Retail, Customer Service, Administrative Assitant

Certification:Financial Management & Bookkeeping

Customer Service Advocate 10/03/2022 - current
United Healthcare Group, Fusagasuga, Cundinamarca Colombia
Industry: Health Insurance
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence.
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include managing their health and well-being by selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider. Intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed. Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient. Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member. Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with othersto resolve escalated issues. Provide education and status on previously submitted pre-authorizations or pre-determination requests.--
Travel Associate Agent 11/24/2021 - 04/29/2022
IGT SOLUTIONS, Bogota, Cundinamrca Colombia
Industry: Travel Agency
Answers routine service calls and logs them as appropriate on the computer system Explains all benefits, services and claims/reimbursement procedures Understands the various computer screens and how to utilize them effectively
Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Center policies and procedures Completes any work as assigned by Management.--
Junior Payroll Purser/F&B Administrative Assistant 09/08/2008 - 02/15/2015
Celebrity Cruises, Miami, Florida United States
Industry: Cruise Industry
I was responsible for all NEW and RETURNING crew members, joining the vessel to take care of them. The end of every voyage I need to complete the “End of Voyage” report and sent it to Miami Office.
Whatever the F&B Manager needs assistance with I was the one who assisted him. (2013-2014) Apprentice Purser - is the right hand of the Financial Controller and the Guests Accounts Purser. Had to dealt with the Guests Relations Officers, collecting cash from them, Spot check their cash floats and make sure they have enough small change to the guests onboard. Double checking the cash checks and travelers’ checks that was received from guests. Daily reports in regards guests accounts, collecting pier collects from the crew family that is cruising with us. (2015) Junior Payroll Purser - Collecting and verifying timesheets. Answering employees' questions and concerns regarding payroll. Calculating payable hours, commissions, bonuses, taxes, and deductions. Issuing statements detailing earnings and deductions. Maintaining and updating payroll records. Preparing periodic payroll reports.--
Cashier/Frontline Supervisor/Customer Service Desk 01/2006 - 08/2008
Dis-Chem Pharmacy, Cape Town, Western Cape South Africa
Industry: Pharmacy
Make sure my cash float balances at the end of every schedule. Frontline Supervisor – Every issue the cahiers had with the customers, to resolve their issues they had.
Handling the cashiers working schedules, spot check the cash float, monthly cash float audits. Customer Services and Information Desk - Assisting customers with any questions they might have in regards our products, registering new customers with our points system. Items that is faulty, expiration dates, out of stock or any kind of returns they might have.--
Stock Controller 02/2003 - 12/2005
GrandWest Casino, Cape Town, Western Cape South Africa
Industry: Entertainment
In the beginning of every shift, take inventory in all bars and restaurants. Refill all bars and restaurants if needed. Place orders with the suppliers. At the end of each shift needs to take inventory again to handover to your replacement.
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Cashier/Customer Service 02/2000 - 01/2003
Pick n Pay, Cape Town , Western Cape South Africa
Dealt with cash, credit cards, travelers check from customers. Making store opening, specials, and telephone calls announcements when required.
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Elswood Senior Secondary High School 01/1994 - 12/1998
Cape Town, Western Cape, South Africa
Degree: High School Or Below
Major:Business Economics
Business economics is a field of applied economics that studies the financial, organizational, market-related, and environmental issues faced by corporations.

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