Highlights:

Skills:Airport Customer Service Agent, Airlines Ground Crew, Customer Service Representative, Airport Service, Airport Ground Staff, Airport Operations, Airlines, Ticketing & Reservation

Customer Service Officer 11/2023 - current
Malaysia Airlines Berhad, Dhaka, Bangladesh
Industry: Airlines
Highly motivated and customer-focused Customer Service Officer with 8+ years of experience providing outstanding customer service and support. Proven track record of resolving customer issues quickly and efficiently, with a focus on providing an excellent customer experience. Possess strong communication, problem-solving, and organizational skills, as well as a knack for quickly learning new technologies.
Deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Malaysia Airines. Ensure passengers receive total quality service and adhere to the safety policy and security standards of the company. Help passengers with self-serve or assisted check in procedures. Deal with passenger flight queries. Verify travel documents and provide boarding passes. Inform passengers about luggage restrictions. Weigh baggage and collect any excess weight charges. Flight departure operations Ticketing and Reservations--

Adamjee Cantonment College 01/1997 - 12/1998
Dhaka, , Bangladesh
Degree: High School Or Below
Major:Business Studies
Minor:Social Science
Higer Secondary Certificate