Highlights:Since I was a kid, I really love to help people and maybe that's the reason why I was able to apply it to whatever path I am following right now. I've been in the customer service industry for 13 years. Helping and assisting people is my passion, my happiness.

Skills:Computer literate, Flexible, stellar Communication skills, experienced customer service, Customer service, Sales

Goal:I am certain that I will achieve my end goal of becoming a successful individual through dedication, hard work, and perseverance. I aspire to use and share my customer service expertise and develop the capability to excel through any challenges that come my way. My goal is to become successful not just for myself but for my family.

Trainer 04/22/2022 - current
Peak Support, Dumaguete City, Negros Oriental Philippines
Industry: BPO
I am one of the company's Product Trainer under a specific project handling multiple LOBs.
One of my responsibilities is to train employees about a specific projects' product, process and classifications. I train new and tenured employees to make sure they are ready before they get to do their real task.--
Trainer August 2021 - April 2022
Peak Outsourcing, Dumaguete City, Negros Oriental Philippines
Industry: BPO
I train people under a Project that deals with litigation
I train new hires and tenured people. Its about getting medical and billing records--
Records Retrieval Specialist May 2021 - August 2021
Peak Outsourcing, Dumaguete City, Negros Oriental Philippines
Industry: BPO
Records Retrieval Specialist - Litigation
I contact establishments and ask medical and billing records for a specific case. We work on behalf of a law firms.--
Quality Assurance Analyst August 2018 - May 2021
Pacbiz Virtual Services, Dumaguete City, Negros Oriental Philippines
Industry: Sales
Audit/Check employees work
One of my task is to monitor, check and make sure employees are doing the right thing. I audit go over their job done.--
Sales December 2016 - August 2017
ePerformax, Cebu City, Cebu Philippines
Industry: Sales
I assist customer that wants to buy and sell stuff in eBay
I was once a representative who help customers sell and buy stuff in eBay. I was under eBay America then UK.--
Customer Service Representatives (Claims) May 2016 - November 2016
ECE Dumaguete, Dumaguete City, Negros Oriental Philippines
Industry: BPO
Call disabled customer for their claims
One of my task is to talk to disabled people and inform them about their eligibility to have their disability claims.--
Customer Service (1800 flowers) January 2016 - March 2016
SPI Dumaguete, Dumaguete City, Negros Oriental Philippines
Industry: Sales
Selling and assisting customer to buy flowers
Call customer and offer them our available flowers, offer our best deal, also assist some customers buy flowers and ship it to their preferred address.--
Customer Service (Tier III E-mail and Chat Response Team) December 2012 - December 2015
Qualfon Incorporated Dumaguete, Dumaguete City, Negros Oriental Philippines
Industry: BPO
Telecommunication
I am part of the team where in we assist customers with their prepaid phones via chat and email--
Customer Service (Tier II Supervisor’s Group) December 2011 - December 2012
Qualfon Incorporated Dumaguete, Dumaguete City, negros Oriental Philippines
Industry: BPO
Supervisory Group
We assist customers over the phone that needs to talk to a supervisor--
Customer Service (Tier I Technical Group) December 2010 - December 2011
Qualfon Incorporated Dumaguete, Dumaguete City, Negros Oriental Philippines
Industry: BPO
telecommunication (Tier 1 rep)
Assist customers over the phone that needs help with their phone--

negros oriental highschool 06/2004 - 03/2009
Dumaguete City, Negros Oriental, United States
Degree: High School Or Below
Major:Highschool graduate
I spent my Highschool or secondary school in Dumaguete City negros Oriental

Ruth May Lajot Customer service