Highlights:

Skills:Problem solving, Data Analytics, Stakeholder management, Business analysis, Agile methodologies, Customer success, Computer support analyst, Database Administrator

Customer Success Specialist 09/2021 - current
Gentrack global, London, United Kingdom
Industry: Utilities
•Collaborating with cross-functional teams to ensure client satisfaction and achieve business objectives •Assess client requirements through change requests and identify risks, escalating where necessary. •Executing of test cases/scenarios and assisting business clients with UAT, SIT and Database testing. •Monitoring release management and conducting system release note sessions to clients.
Collaborating with cross-functional teams: I play a pivotal role in ensuring client satisfaction and meeting business objectives by working closely with various departments, including development, QA, and customer support. This collaboration fosters a seamless experience for clients and aligns projects with business goals. Assessing client requirements: I efficiently manage change requests by thoroughly evaluating client needs and identifying potential risks. When necessary, escalating concerns to ensure timely and effective resolution, maintaining project quality and client satisfaction. Executing comprehensive testing: My expertise includes running detailed test cases and scenarios, as well as supporting business clients through User Acceptance Testing (UAT), System Integration Testing (SIT), and Database testing. This rigorous approach helps ensure the reliability and functionality of software products. Overseeing release management: I am responsible for monitoring release management processes and conduct informative system release note sessions for clients. This proactive approach ensures smooth transitions during software updates and empowers clients with the knowledge needed to navigate changes effectively.--

University college Birmingham 09/2014 - 06/2017
Birmingham, , United Kingdom
Degree: Bachelor's Degree
Major:Events management
I studied events management degree at university college Birmingham and was awarded a first Class honours award accredited by the University of Birmingham