Highlights:• Successfully recovered outstanding payments for the months of July, August, and September from Rema Tip Top, ensuring timely closure of accounts and maintaining a strong client relationship. • Secured a significant order from Société Générale de Banque en Guinée for the delivery of assorted pastries for their corporate meetings, contributing to increased revenue and strengthening business ties. • Recovered overdue payments owed by the Conseil National de la Transition (CNT) to Restaurant Cherry, demonstrating strong negotiation and conflict-resolution skills while improving the company’s cash flow.

Skills:Rigorous, Adaptable

Goal:My ultimate career goal is to become a successful manager or business leader, where I can inspire and lead a team to achieve exceptional results. I aim to develop strong leadership skills, strategic thinking, and a deep understanding of business operations to drive growth and innovation within the organization. Over time, I aspire to take on increasing responsibilities and eventually run my own business, fostering a culture of collaboration, excellence, and impact.

Supervisor 02/2021 - current
Cherry Resto Café, Conakry , Guinea
Client reception and management, handling complaints, team coordination, and managing multiple tasks in high-pressure situations.
Overseeing client interactions with a professional and welcoming approach, efficiently resolving complaints to ensure client satisfaction, organizing and coordinating team activities to optimize performance, and managing multiple tasks simultaneously in high-pressure situations while upholding exceptional service standards.--
Call center 08/2019 - 01/2021
Cherry Resto Café, Conakry , Guinea
Handling incoming calls, addressing customer inquiries, improving satisfaction, and building loyalty.
Providing professional and efficient telephone reception, responding to customer inquiries and resolving issues promptly, delivering personalized solutions to enhance satisfaction, and building lasting customer loyalty through exceptional service.--
Executive assistant 02/2017 - 09/2017
JEG (Jeune Entreprise de Guinée), Conakry , Guinea
Managing administrative tasks, providing executive support, planning and overseeing activities, and demonstrating strong organizational and adaptability skills.
Handling a wide range of administrative responsibilities to ensure smooth operations, providing comprehensive support to executives in managing schedules, communications, and priorities, planning and monitoring activities to maintain efficiency and meet objectives, and showcasing strong organizational abilities and adaptability to navigate dynamic challenges and evolving priorities.--
General coordinator 09/2017 - 09/2018
JEG (Jeune Entreprise de Guinée), Conakry , Guinea
Overseeing and coordinating projects, leading teams, organizing meetings, and managing administrative tasks.
Leading and coordinating projects to meet deadlines and achieve goals, managing teams to ensure effective collaboration and performance, organizing and facilitating meetings to support clear communication and decision-making, and overseeing administrative responsibilities such as maintaining records, preparing reports, and monitoring project milestones.--

Donka High school 10/2005 - 07/2008
Conakry , , United States
Degree: High School Or Below
Major:“General Studies with a focus on Humanities and Social Studies”.
In high school, I pursued a Humanities and Social Studies curriculum, blending diverse subjects for a well-rounded education. Key areas included Economics (markets and trade basics), Literature (text analysis and storytelling), History (national and global events), Geography (physical and human geography), English for Beginners (foundational language skills), and Mathematics (algebra, geometry, and problem-solving). This program enhanced my analytical, linguistic, and critical thinking abilities for multidisciplinary studies.