Highlights:

Skills:Excellent Communication Skills, Excellent Communication Skills, Attention to details, Attention to details

Travel Consultant 09/2023 - current
247travels, Ogudu, Lagos Nigeria
Industry: Travel and tourism
I am an ambitious, hardworking individual with broad skill and experience in travel arrangement, quality communication, and customer service and relationship.i specialize in creating unforgettable travel experience and securing the perfect travel packages ensure every journey is memorable and stress-free. I am adept at handling multiple tasks on daily basis competently with a key strength in communication. I thrive on challenges and set goals to make sure I stay on top of deadlines.I am result oriented and always eager to learn new skills to meet the workplace goals.
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc making use of various GDS (Amadeus, Galileo,Sabre) Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc Uses different specialized Airline portal to source cheaper fared for clients (Aviate for Virgin, NDC for KLM, Airfrabce, British Airways, Spark for Lufthansa) Handle unforeseen problems and complaints and determine eligibility for money returns Create and update electronic records of clients Proficient use of Ms Office Package (Ms word, Excel, Outlook,Google sheet, PowerPoint) Maintain relationships with key persons to get the best for clients Answers calls in a polite manner making use of IVR system and resolving complaints over calls.--

University of Abuja 11/2016 - 08/2021
Gwagwalada, Abuja, Nigeria
Degree: Bachelor's Degree
Major:Biology
Minor:Microbiology and parasitology
Graduated with a 4.15 over 5 CGPA with a project work on parasitological examination of some ready to eat fruits.

Obasanya Rhoda Kofoworola Travel Consultant, Customer Service and Relationship personnel