Highlights:

Skills:Results- driven Sales & Marketing, Logistic Management, Team Oriented, Strategic Planning & Implementation

Customer Support Lead 03/2017 - current
Qatar Airways, Sunrise, Florida United States
Industry: Airline
As “Customer Support Lead” at Qatar Airways; I have developed a strong sense of responsibility and dexterity in handling multiple tasks and events in high pressure environments while supporting the Customers’ requests, forging strong relationships and increasing their satisfaction through innovative approaches and creative strategies.
• Efficiency in Amadeus Altea Reservation Technology System. • Optimizing customer satisfaction by providing an excellence service to Qatar Airways customers. • Creating new reservations, changes to existing reservations, quoting the correct fares, rules of carriage, issuance / re-issuance of tickets, and processing any refunds. • Support E-Commerce and Frequent Flyer Program activities. • Oversight Customer’s quality control process regarding information such as schedules, accommodations, procedures and policies. • Manage all aspects of ticketing of Customers by operating a computerized point-of-sale system, travel suggestions and information sources, plan routes, itineraries, accommodation details, compute fares and fees, using schedules, rate books, and platform. • Resolve Customer situations by providing Positively Outrageous Service. • Handle transitions in a timely manner including over sales, delayed or cancelled flights, and any issued revolving around rescheduling. • Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company’s information system as required. • Efficiency in analytics tools such as Google, online advertisement and CRM analytics.--

Atlantis University 08/2015 - 12/2016
Miami, Florida, United States
Degree: Master's Degree
Major:MBA
Graduated with GPA 4.0

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