Highlights:

Skills:

Product & Client Relationship Manager 06/2021 - 04/2024
Ourboro, Toronto, Ontario Canada
Industry: Real Estate Financial Services
As a Product & Client Relationship Manager at Ourboro, I delivered outstanding client experiences with an average rating of 4.8/5. I led a team to achieve 90% alignment with goals, increased annual conversion rates by 300%, and reduced intake conversion time by 45% through data-driven strategies and process improvements. Additionally, I managed crisis situations effectively, ensuring operational integrity through stakeholder collaboration.
• Achieved an exceptional average client experience rating of 4.8/5 through proactive client engagement and personalized service delivery, showcasing exceptional interpersonal skills, client management expertise, and a commitment to exceeding client expectations. • Led and mentored a high-performing team of Co-Buying Specialists, resulting in a 90% alignment with service objectives and company goals through tailored training programs and continuous support. • Developed and executed data-driven strategies leading to a 300% increase in annual conversion rates by leveraging market research and data analytics tools to optimize the user journey. • Achieved a significant 45% reduction in intake operation conversion time by developing and implementing strategic process enhancements and workflow optimizations to drive operational efficiency and scalability. • Successfully managed crisis situations and exceptions, by collaborating with internal and external stakeholders to swiftly address issues and ensure operational integrity was maintained.--
Social Media Marketing Analyst 02/2020 - 09/2020
Proud Mouth, Toronto, Ontario Canada
Industry: Marketing Financial Services
As a Social Media Marketing Analyst at Top Advisor Marketing, I enhanced brand visibility and engagement for financial firms through innovative digital marketing strategies, resulting in a 30% increase in client acquisition. I also utilized data analysis to optimize client company pages across social media platforms, achieving a 25% growth in audience engagement and interaction.
• Enhanced brand visibility and engagement for Financial Firms by conceptualizing and executing innovative digital marketing strategies, resulting in a 30% increase in client acquisition. • Utilized data analysis to strategically optimize client company pages across social media platforms, leading to a 25% growth in audience engagement and interaction.--
Office Administrative Coordinator 07/2018 - 02/2020
Royal Lepage Terrequity, Toronto, Ontario Canada
Industry: Real Estate
As an Office Administrative Coordinator at Royal LePage Terrequity Realty, I effectively addressed client concerns, resulting in a 20% increase in satisfaction. I conducted market research and analysis, contributing to a 10% increase in sales revenue. Additionally, I ensured compliance with real estate regulations and industry best practices, maintaining adherence to legal and ethical standards.
• Addressed diverse client concerns and complaints effectively by identifying issues and coordinating resources to ensure timely resolution, resulting in a 20% increase in client satisfaction. • Conducted comprehensive market research and analysis, enabling informed pricing strategies and property evaluations that contributed to a 10% increase in sales revenue. • Maintained up-to-date knowledge of local real estate regulations, compliance requirements, and industry best practices, ensuring adherence to legal guidelines and ethical standards in all transactions.--

University of Ontario Institute of Technology 09/2019 - 05/2021
Oshawa, Ontario, Canada
Degree: Bachelor's Degree
Major:Finance
• President's List Awardee for Outstanding Academic Achievement | Fall 2019 • Dean's List Awardee for Outstanding Academic Achievement | Winter 2020 • Marketing Lead | Enactus: SheForShe • Vice President: External Affairs | Finance Society

Preya Kaur: Resume