Highlights:Successfully completed a series of projects during my academic training, showcasing proficiency in Maya and Unreal Engine. Developed interactive animations and environments that received positive feedback from instructors and peers.

Skills:Maya, AutoCAD, Photoshop, Substance Painter, Premiere Pro, Unreal Engine 5

Goal:I am seeking a challenging position in animation that utilizes my skills in Maya and Unreal Engine, with a focus on the gaming industry.

Certification:Certification in Maya with animation specialization from MAAC GD&T, AutoCAD 2D and Creo Parametric proficiency from CADD Centre

Honor:Certifications: Certified in CNC Turning Center, CNC Machining Center, and CNC Employability Skill Workshop conducted by Dr. Shivakumara Swamy Koushalya Kendra, Mysore in 2017. Certified in AutoCAD and Creo 2.0 from CADD Centre, Mangalore in 2015. Certified in Professional Course in Maya with Animation Specialization, Bangalore in 2024 Honors and Awards: 2nd place in drawing competition and 3rd place in quiz competition held by Torque Association at St. Joseph Engineering College, Mangalore in 2014-15. 2nd place in painting competition organized by Max New York Life, Mangalore in 2007. Other Achievements: Participated in quiz competition on account of Speech and Hearing Week organized by the Department of Audiology and Speech-Language Pathology, KMC, Mangalore in 2010. Participated in school-level preliminary round of Aqua Regia – The Science Quiz 2008 held by T.I.M.E. Participated in drawing competition held by Bookmark Book Store, Mangalore in 2008. Certification in Value Education Examinations held by Mangala Jyothi DBCLC, Mangalore in 2006 and 2009. Participated in Classmate Young Artist Drawing Competition 2006 held by ITC. Certification in Computer Basics Examination conducted by Rosario High School, Mangalore from 2003-09. Secured various prizes in drawing and painting competitions held at the school level.

Senior Customer Support Representative 03/2019 - 02/2022
Concentrix, Bengaluru, Karnataka India
Industry: BPO
Service-oriented Customer Support Representative with 2.5+ years of experience in contact center operations talking to customers over e-mail and online chat to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Handling existing and new customer over live chat interaction, emails with regards to topics such as technical, non-technical and sales queries Clarify customer requirements, probe for understanding, use decision- support tools and resources to appropriately provide resolution to customer Listen attentively to customer needs and concerns, demonstrate empathy while maximizing opportunity to build rapport with customer Greet customers in courteous, friendly, and professional manner using agreed-upon procedures. Participate in activities designed to improve customer satisfaction and business performance Handling responsibilities given as Level 1 and Level 2 customer support executive for escalations based on business requirement Managed over 50+ customer calls per day with NPS score of 80%.--

St Joseph Engineering College 09/2011 - 07/2015
Mangalore, Karnataka, India
Degree: Bachelor's Degree
Major:Mechanical Engineering
Bachelor of Engineering in Mechanical Engineering with a strong foundation in mechanical principles and design.

Login to view resume: Nikhil -