Highlights:

Skills:Capital Markets, Operations, Implementations, Reconciliations, Regulatory Reporting, JIRA, Confluence, Agile, Waterfall, DevOps, Project Management, Foreign Exchange, Equities, Business Analysis, Leadership, Communication, SQL, Databases, Data Transformation, Data Manipulation, Excel, Client Relations

Senior Implementations Specialist 07/2022 - current
Broadridge Financial Solutions, Newark, New Jersey United States
Optimising financial messaging processes by leveraging expertise in Message Automation, an industry-leading solution, translating and enhancing messages to ensure compliance with major regulatory authorities
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Implementations Specialist 02/2017 - 07/2022
Broadridge Financial Solutions, , United States
• Collaborated closely with US and EMEA clients to gather requirements, design and successfully deploy a versatile multi-asset reconciliations platform (Data Control), processing positions, balances and transactions for financial products, such as cash, stock, cost-basis tax lots, ATM transactions).
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EMEA/APAC Lead Client Service Representative 12/2014 - 01/2017
Broadridge Financial Solutions, , United Kingdom
Promoted to EMEA Client Services Team Lead, leading Level 2 support and implementations for 10+ clients. Established, trained and managed 2 employees in the APAC Client Services team and 3 EMEA employees, boosting support presence and efficiency by 50%. Led client support calls for 4 clients, enhancing client trust and solidified the position as escalation point.
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Senior Systems Analyst 10/2010 - 12/2014
TwoFour Global, , United Kingdom
Led the UK support team of 2 employees, providing production and UAT support for a global front-to-back office financial system (FX, cash management, credit). Served as escalation point and key contact for high priority and time-critical issues.
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Staffordshire University 09/2006 - 07/2010
Stoke-on-Trent, Staffordshire, United Kingdom
Degree: Bachelor's Degree
Major:Accounting Information Systems
A combination of financial and managerial accounting, accounting principles, financial modelling and decision making, along with IT (spreadsheets, Visual Studio, VBA and databases)

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