Highlights:Career Highlight: Over 14 years of experience in client relations, sales management, and operations across the banking and retail sectors. Increased client retention by 15% and improved overall customer satisfaction by 12% through personalized outreach and streamlined feedback processes at Abu Dhabi Islamic Bank. Successfully reduced credit risk by 30% and approval time by 20%, while maintaining zero fraud detection during my tenure as Credit Risk Supervisor. Exceeded sales targets by 25%, resulting in a 15% revenue increase and 30% growth in product uptake as Sales Supervisor at Commercial Bank International. Awarded for top sales performance in assets and recognized for exceptional leadership, including receiving a trip to Singapore for outstanding sales achievements at Al Ghurair Group. Led initiatives that reduced operational inconsistencies by 30% and increased team productivity by 25% through improved Standard Operating Procedures at Al Futtaim GE Money Finance.

Skills:Sales Management, Risk Management, Team Leadership and Development, Sales Strategy Development, Market Trends Analysis, Digital Marketing, Quality Control & Assurance, Customer Retention Strategies, Process Optimization, Data Analysis and Reporting, Loan Management Systems, Financial Analysis, Customer Relationship Management

Goal:"As a dynamic sales professional with over 14 years of experience in retail and banking sales, I am seeking a role where I can utilize my skills in client relationship management, sales strategy development, and team leadership. My goal is to drive revenue growth, increase customer loyalty, and exceed sales targets by leveraging my expertise in market analysis, digital marketing, and customer-focused sales initiatives. I aim to contribute to the success of an organization by delivering results and building long-lasting client relationships."

Certification:Professional Development: •Foundation of Project Management Certificate – Coursera | 2024 •Coaching and Developing Employees Certificate – LinkedIn Learning | 2024 •Fundamentals of Digital Marketing Certificate – Google Garage | 2023 •Islamic Finance Products Certificate – Emirates Institute | 2011

Honor:• Received an Award Certificate for top sales performance in assets for the direct sales unit in March 2011, recognizing excellence in asset sales.

Client Relationship Supervisor | Banking 12/2009 - 08/2016
Abu Dhabi Islamic Bank, Dubai, Dubai United Arab Emirates
Industry: Banking
Client Relationship Supervisor | Retention - Banking Abu Dhabi Islamic Bank Apr 2012 - Aug 2016 Credit Risk Supervisor - Banking Abu Dhabi Islamic Bank Dec 2009 - Mar 2012
Professional Experience: Client Relationship Supervisor | Retention - Banking Abu Dhabi Islamic Bank Apr 2012 - Aug 2016 •Led cross-functional retention strategies, increasing client retention rates by 15% through personalized client outreach, targeted promotions, and resolving service issues within 24 hours. •Streamlined customer feedback processes, resulting in a 20% improvement in response time by implementing automated surveys and follow-up systems, enhancing overall customer satisfaction scores by 12%. •Revamped retention policies and procedures, decreasing customer complaints by 25% and improving renewal rates by 20% by introducing streamlined workflows and proactive customer follow-up protocols. Credit Risk Supervisor - Banking Abu Dhabi Islamic Bank Dec 2009 - Mar 2012 •Assessed and evaluated retail credit applications to ensure compliance with bank policies, leading to a significant reduction in approval time by 20%, while maintaining zero fraud detection during my assessment period. •Supervised a team of credit analysts, providing training on risk management strategies, which improved their efficiency by 25% and ensured no instances of fraudulent transactions during internal audits. •Collaborated with compliance and fraud prevention departments to establish risk control procedures, contributing to a 30% reduction in high-risk loans and ensuring zero fraud within the retail credit division. •Reviewed and updated retail credit risk policies based on market trends and regulatory changes, improving portfolio performance by 10% while maintaining zero fraud across all supervised accounts. •Received an Award Certificate for top sales performance in assets for the direct sales unit in March 2011, recognizing excellence in asset sales.--
Operations Supervisor – Financial Service 06/2008 - 08/2009
Al Futtaim GE Money Finance, Dubai, Dubai United Arab Emirates
Industry: Finance Service
Operations Supervisor – Financial Service Al Futtaim GE Money Finance Jun 2008 - Aug 2009
Operations Supervisor – Financial Service Al Futtaim GE Money Finance Jun 2008 - Aug 2009 •Developed and implemented comprehensive SOPs for operational processes, leading to a 30% reduction in process inconsistencies and a 25% increase in team productivity through streamlined workflows. •Authored and updated SOP documentation for compliance and risk management, resulting in a 20% decrease in regulatory non-compliance incidents and ensuring 100% adherence during internal audits. •Conducted regular reviews and revisions of SOPs based on operational feedback, which improved process efficiency by 15% and reduced training time for new hires by 20%. •Led cross-departmental teams in the creation and rollout of new SOPs, enhancing interdepartmental coordination and achieving a 40% faster resolution time for operational issues.--
Sales Supervisor – Retail Banking 09/2007 - 06/2008
Commercial Bank International, Dubai, Dubai United Arab Emirates
Industry: Banking
Sales Supervisor – Retail Banking Commercial Bank International Sep 2007 - Jun 2008
Sales Supervisor – Retail Banking Commercial Bank International Sep 2007 - Jun 2008 •Exceeded sales targets by 25% through strategic client acquisition and relationship management, resulting in a 15% increase in overall branch revenue and strengthening customer loyalty. •Implemented targeted sales campaigns and cross-selling initiatives, leading to a 30% growth in product uptake among existing clients and a 20% increase in average account balances. •Provided training and mentorship to junior sales staff, improving their performance by 20% and contributing to a 10% increase in the branch’s overall sales volume. •Conducted market analysis and competitor benchmarking to identify new business opportunities, which led to a 25% expansion in the client base.--
Sales Manager – Retail 02/2002 - 02/2007
Al Ghurair Group Radio Shake, Dubai, Dubai United Arab Emirates
Industry: Retail
Sales Manager – Retail Al Ghurair Group Feb 2002 - Feb 2007
Sales Manager – Retail Al Ghurair Group Feb 2002 - Feb 2007 •Directed and motivated a sales team to exceed quarterly targets by 20%, resulting in a 15% increase in overall store revenue and enhanced team performance. •Developed and executed strategic sales initiatives and promotional campaigns, which led to a 25% boost in customer footfall and a 10% increase in average transaction value. •Analyzed sales data and market trends to optimize inventory management, reducing stock outs by 30% and excess inventory by 20%, thus improving profitability. •Conducted regular training sessions for sales staff on best practices and product knowledge, resulting in a 20% increase in sales per employee and a 10% rise in customer service scores. •Awarded by a mystery shopper for outstanding sales performance, receiving a 4-day trip to Singapore in recognition for exceptional leadership and sales achievements.--

Qadri Tuqan 06/1994 - 06/1995
, , Israel
Degree: High School Or Below
Major:Scientific
Scientific High School

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