Highlights:

Skills:IT Consulting, IT sales supplies, Office supplie seller, Costumer service, Sales advisor

Account Manager - IT Equipment Sales Spécialist - Customer Advisory and Support 11/2018 - current
MATSPACE TECHNOLOGY, Dakar, Senegal Senegal
Industry: IT supplier
Account Manager - IT Equipment Sales Spécialist - Customer Advisory and Support
Account Manager - IT Equipment Sales Specialist - Customer Advisory and Support Role Overview: The Account Manager, IT Equipment Sales Specialist, and Customer Advisory and Support roles combine to form a multifaceted position focused on building and maintaining strong relationships with clients while driving sales and providing ongoing support. This role involves managing client accounts, identifying opportunities for selling IT hardware and solutions, and offering expert advice and support to ensure customer satisfaction. You will be responsible for understanding customer needs, recommending appropriate IT equipment, and assisting in troubleshooting and resolving any issues that arise, all while maintaining a high level of service. Key Responsibilities: Account Management: Manage and nurture relationships with existing clients, ensuring their needs are met and their expectations are exceeded. Be the primary point of contact for clients and handle any inquiries or concerns. Sales Specialist: Identify and target potential customers in need of IT equipment and solutions, present and demonstrate products, negotiate pricing, and close sales. Work closely with clients to understand their technical requirements and provide tailored solutions. Customer Advisory and Support: Provide expert advice to clients regarding the best IT solutions for their needs, offer ongoing product support, troubleshoot technical issues, and resolve any challenges the clients may face. Ensure all customer inquiries are addressed promptly and efficiently, maintaining high levels of satisfaction. Collaboration and Coordination: Work closely with internal teams such as technical support, product specialists, and sales teams to ensure the seamless delivery of services and solutions. Ensure smooth communication between the client and the company. Continuous Improvement: Identify opportunities to improve service and product offerings, providing feedback to the company based on customer insights and market trends. Promote upselling and cross-selling of additional products or services.--
Business Development and Partnerships Manager 10/2018 - 11/2018
Afrique Competences, Dakar, Senegal
Industry: Professional Training
Business Development and Partnerships Manager
As a Business Development and Partnerships Manager, I am responsible for several strategic functions within our company: Identifying target audiences and professional segments that may be interested in our training programs, including government ministries, the public and private sectors, as well as SMEs. This approach aims to establish relationships and create opportunities for fruitful collaborations. Regular meetings with Directors of Administrative and Financial Affairs (DAF) and Heads of Procurement Units to understand their specific needs, present our solutions, and build strong partnerships. Negotiating market shares to ensure our competitive positioning and guarantee sustainable growth of our commercial activity. Organizing and managing seminars and training sessions, bringing together participants from Senegal and the sub-region. These events provide learning and professional development opportunities, while strengthening our market presence. My role requires a combination of skills in prospecting, negotiation, and event management, with the aim of expanding our client portfolio and broadening our influence in the professional training sector.--
Insurance Advisor 05/2018 - 10/2018
NSIA ASSURANCES, Dakar, Senegal
Industry: Insurances
Insurance Advisor
As an Insurance Advisor, I played a key role within the insurance sales team at the bank. My main responsibilities included: Selling insurance products, including a retirement insurance plan for employees looking to secure their financial future and an education insurance product designed for parents who wish to save for their children’s higher education. Providing personalized advice to clients on the benefits and features of available insurance products, highlighting solutions tailored to their specific financial security needs. Building trusted relationships with clients, guiding them through the underwriting process, and providing ongoing support to answer their questions and resolve any concerns. My role involved helping clients understand the benefits and implications of available insurance products, ensuring they received financial protection that aligned with their long-term goals.--

Colleges les Pedagogues 10/2011 - 08/2012
Dakar, , Senegal
Degree: High School Or Below
Major:L2
Le Baccalauréat en série Littéraire, souvent abrégé en Bac L, est un diplôme de fin d'études secondaires en France, qui se concentre principalement sur les matières littéraires, telles que la littérature, les langues, la philosophie, l'histoire-géographie, et les arts. Il prépare les étudiants à des études supérieures dans des domaines divers, principalement dans les sciences humaines et sociales, la littérature, la communication, les arts, ainsi que d'autres domaines nécessitant de solides compétences en analyse et en réflexion critique.

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