Highlights:

Skills:Requirements elicitation, Project Management, Data analysis, Agile, Scrum, Problem solving, PowerBI, SDLC, QA

Business Systems Analyst II 06/2021 - current
ThermoFisher Scientific, Sofia, Bulgaria
Industry: Pharmaceuticals
As a Business System Analyst, I gather and document requirements for complex systems, analyse issues, and define data interactions across platforms. I collaborate with cross-functional teams, perform data analysis, and manage small to medium-scale projects. I also train junior analysts in Agile methodologies and requirement gathering while staying updated on new technologies. Using tools like Azure DevOps, JIRA, Snowflake, and Power BI, I deliver efficient solutions and share insights to drive team success.
• Gathers and writes requirements and design speci?cations for large or moderately complex validated and non-validated systems • Analyses complex issues with requirements and design • Helps to de?ne interaction of data with other systems/databases at PPD or client companies • Works with developers, QA testers, validation team members and managers to create and analyse required project documentation • Performs data analysis • Provides training to Business System Analyst sta? in requirement gathering techniques and Agile methodology • Assists in time and resource estimates of requirements and design projects • Manages small to medium-scale projects • Stays abreast with the latest developments in related technologies, shares knowledge with team members • Tools used on daily basis – Azure DevOps, Atlassian JIRA, Snowflake, PowerBI, Visio, Veeva, SalesForce--
Business Systems Analyst 02/2019 - 06/2021
IT Business Analyst, Sofia, Bulgaria
Industry: Banking and Finances
In my role, I reviewed, analysed, and evaluated user needs to develop requirements for process or system solutions across multiple business domains. I collaborated with stakeholders to gather business, functional, and non-functional requirements using proven methodologies. I ensured traceability of requirements throughout the project and translate them into solution designs using tools like Functional Design Documents and Use Cases. As a Product Owner for the SCRUM team, I was setting milestones, providing estimates, and managing resources.
• Reviews, analyses, and evaluates user needs to create requirements for process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate functional areas • Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements • Checks documents requirements throughout each stage of the project or initiative to ensure traceability • Supports translation of business requirements into a solution design through the use of recognised Business Analysis techniques and deliverables such as Functional Design Documents, Use Cases, etc • Acts as the Product Owner for the SCRUM team • Sets and manages project milestones and provides project estimates and resource requirements • Consults and acts as a resource to appropriate internal and/or external stakeholders to ensure solutions meet business needs • Tools used on daily basis - Jira and Confluence--
Business Analyst 05/2018 - Nov/2018
E&G, Sofia, Bulgaria
Industry: Finances
In my previous role, I determined risk and return on investment factors and presented them to stakeholders. I used data modeling practices to analyze findings and recommend strategic and operational improvements. I supported staff in implementing changes, resolving issues, and defining configuration specifications and business analysis requirements.
• Determines risk and return on investment factors and indicators and present them to shareholders • Uses data modelling practices to analyse ?ndings and create suggestions for strategic and operational improvements and changes • Supports the sta? and teams in making the recommended changes, including helping to resolve any issues • De?nes con?guration speci?cations and business analysis requirements • Writes reports, speci?cations and creating ?owcharts • Communicates with colleagues to understand the needs of departments and the organisation as a whole • Tools used on daily basis – SalesForce and Microsoft Office 365--
IT Auditor 10/2017 - 04/2018
PwC, Sofia, Bulgaria
Industry: Auditing
As IT Auditor, I conducted IT audits following International Standards on Auditing. I organised and attended client meetings, performed defined tasks in audit projects, and provided advice and consultation to clients. I executed tests, analysed data, and managed large datasets to support risk assurance activities.
• IT Audits under the International Standards on Auditing • Organises and attends client meetings • Performs de?ned tasks in audit projects • Advises and consults clients • Performs tests, analyses and manages big data • Risk Assurance • Tools used on daily basis Aura, Excel and Access--
Customer Admin Support 05/2015 - 09/2016
easyProperty, Sofia, Bulgaria
Industry: Real Estate
As a Customer Admin Support, I supported the team in England by providing proactive customer support across all platforms. I performed initial and complex troubleshooting to resolve issues during the first call or escalated them efficiently when necessary. Salesforce was a key tool I used daily to manage tasks and deliver exceptional support.
• Supports the team in England • Performs initial and some more complex troubleshooting with the aim to resolve at ?rst call or escalate quickly and correctly if unable to resolve • Utilises all available methods to resolve incidents (phone, email, chat, remote control/assist software) • Edits the property commercials, before they go live on the web site • Provides proactive support to customers across all platforms • Tools used on daily basis - SalesForce--
Bank Operations Specialist 07/2014 - 05/2015
First Investment Bank, Sofia, Bulgaria
Industry: Banking and Finances
As Bank Operations Specialist, I provided functional support to branch operations, ensuring smooth daily banking application processes, including loan and deposit procedures. I prepared operational analyses and reports, researched and resolved complex account and customer service issues, and implemented effective solutions. I took financial and administrative responsibility, contributed to branch targets, and provided sales and service for all bank products.
• Provides functional support to branch operations which include the daily operations of banking applications to include loan and deposit procedures • Prepares operational analysis and report to supervisor/manager • Research and correct complex account and/or customer service issues • Implements solutions to customer service issues • Takes ?nancial and administrative responsibility • Contributes to achieve the set branch targets • Provides sales and service to customers of all bank products • Handles complaints from customers • Performs other duties as assigned--

University of National and World Economy 10/2010 - 07/2015
Sofia, , Bulgaria
Degree: Bachelor's Degree
Major:Political Economy
Key modules: Mathematics, Macroeconomics, Informatics, Marketing, Statistics, Finances, Corporative ?nances, Accounting, Social policy, Industrial relations, Public economy, Institutional economy, Economic crisis and policy, Economic sociology, European integration, Sustainable development.

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