Highlights:Up to date the Highlight of my career coincides with my passage at MSK( Mama’s Kitchen) where I had to play a huge role in customer service and satisfaction to the level where customers were asking to know me and was wondering for some pictures from time to time, but were mostly and specially coming in the restaurant because of my presence due to the high quality service provided under my lead. Indeed not to say anything bad about my previous employer but indeed it’s when I left that the customers reduce the frequency in which they used to come to the restaurant

Skills:Cost Accounting, Financial accounting, MS Excel, Ms office, Ms word, Interpersonal relationship management, Team management, Payroll, Account receivable, Account payable, Human Resources Management, Customer service, Critical thinking, Time management

Goal:I am intending to become one the best Manager in my department. However, I am looking for reaching the level of having my own business and creating job offer but also contribute on people’s career success.

Membership:Awaiting

Certification:Not yet

Honor:Not yet

Operation assistant manager 03/2022 - 11/2022
Mama’s Kitchen, Petaling Jaya, Selangor Malaysia
Industry: Restauration
I had to do at the same time the marketing but also look after the adequacy of the placed order to the delivered one. In overall, the well operation of the business. While my role was at the beginning A waiter I had to achieve in small laps of time great milestone, till I got declared the face of the business due to my attendance in all domain of the business operation, all done just for the success of the entreprise, which means my success. From kitchen helper passing by bar tender to waiter going to cashier and terminated by a customer satisfaction, I present my passage at Mama’s Kitchen.
In this role I had: Took care of the operation of the restaurant. Made sure that the customer was enjoying the service provided to him as soon as he set his feet in front of the restaurant. Made sure the food delivered or took in, fit with the order placed. Checked if the service met the requirement of the customer by approaching them and holding a friendly and very respectful discussion in order to let the customer feel valued, but free to give his feedback while feeling his requirement are considered. Played an efficient team player role in order to support my colleagues and make them feel important, intelligent and skilful, in order to trigger and boost their positive energy and efficiency but also build and maintain good relationships. Made sure that all the conflict susceptible of affecting the well functioning of the restaurant were solve efficiently and respectfully. Assured a very pleasant working environment but the profit maximisation of the restaurant by looking for achieving the satisfaction of all stakeholders.--
Accountant 01/2018 - 07/2019
As’ Chic, Dakar, Dakar Senegal
Industry: Manufacturing
For academic purposes, while completing my higher diploma in accounting and finance, we were assigned by the business school to open a formal business and run it while the business were supposed to have all the five department of a business that are marketing Human Resources accounting research and development and management department. I was assigned in this role to hold the accounting of the firm.
In this role I had to oversee the financial data and compliance by doing so, I had to: Recorded the day to day economic operation Calculated, analysed and advised on operation’s cost management Drew, analysed and communicated the monthly balance and processed reconciliation of accounts Maintained accurate book on account payable and payroll Maintained accurate book on account receivable. Held the book of the entreprise Tracked and compared the costs with the revenue in order to draw G/L statement Drew, summarised, analysed and communicated the financial Statement Held the company accounting Advised on financial strategic decision--

Groupe ISM Dakar 09/2016 - 07/2019
Dakar, Dakar, Senegal
Degree: Bachelor's Degree
Major:Business Administration
Minor:Accounting and Management
The objective of the Bachelor Degree in International Management (Approved bac + 3) is to prepare students for careers in international business. Beyond teaching the fundamentals of management, the program also aims to develop certain skills in Marketing, Management, Human Resources Management and International Finance in order to promote a good mastery of the International Business and Corporate Environment.

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