Highlights:Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. I'm focused on promoting client satisfaction through an exceptional service performance, as I'm confident, ambitious hard worker ...

Skills:Customer managment, Time management, Problem solving

Goal:A highly motivated person seeking to be a part of a well-established highly organized and reputable international organization which supports cultural exchange, creations, self-reliance and accept diversity with promising potentials.

Certification:-Diploma in Human Resource Management ( by Alison School) - Certificate in Customer Excellence Service ( by HSBC bank ) - Certificate in International Sanctions ( by Credit Agricole bank ).

Honor:Customer Service Excellence Award

Customer Success Manager 02/01/2019 - 10/15/2023
Crédit Agricole bank, Cairo, Sahel Egypt
Industry: Banking
I'm focused on promoting client satisfaction through an exceptional service performance and maintaining outstanding Customer Experience. As i am confident, ambitious; Hard worker and dedication; whilst a positive attitude fuels my desire to succeed within the industry. Encourage my team work to improve their skills for extra productivity.
As a manger at CAE, Demonstrate excellent analysis and understanding of client needs, recommend appropriate products and services, and achieve closure of sales - this excludes the sales of investment and insurance products; refer to Premier Relationship Advisors and Premier Wealth Advisors. Through disciplined portfolio management, develop strategies to increase wallet share of existing clients and actively manage a prospect pipeline. Monitor and act on daily information, using it to coach the wider Branch team in support of business goals. Work with the broader branch, support and direct teams to ensure achievement of the business performance measures by recommending differentiated products and services to the client. Compliance to KYC requirements, credit, service standards and reducing operational losses. Ensure compliance, operational risk controls in accordance with CAE or regulatory standards and policies; and optimize relations with regulators by addressing any issues. Refer to other specialized product areas, such as Consumer Mortgage, as required. Manage operational risk, by using relevant Management Information (MI) to identify risk situations and take any appropriate action to minimize loss.--

Helwan University 05/2010 - 05/2013
Cairo, , Egypt
Degree: Bachelor's Degree
Major:English Langue
Throughout my study of English Literature and language, i was opened up about new cultures and languages. Learning from Foreign teachers to accept differences and how to deal effectively with others.

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