Highlights:

Skills:Support, Mathematics, Mathematics teacher, Banker, Teacher

Relationship banker 03/2009 - current
KCB BANK, Kakamega, KAKAMEGA Kenya
Industry: Banking
Exerienced Universal Banker with a proven track record of providing exceptional customer service and meeting defined targets. Over 15 years of experience in the banking industry, with a background in signing up new clients, managing bank accounts, processing transactions, and collaborating with banking professionals.Skilled in cross-selling and expanding existing relationships.
Process customer transactions and maintain accurate records of all interactions and transactions according to the Bank's policies and proceduresDevelop working relationship by effectively responding to customer needs, resolving inquiries/ complaints in a positive, professional, and timely manner as outlined in Bank policies and procedures,Responsible for ensuring all transactions are processed in accordance with internal policies and procedures including (BSA) Bank Secrecy Act requirements,Following-up with customers and internal departments to ensure that all documentation is received and in compliance with bank procedures overall success by meeting defined targets for both service excellence takes responsibility for branch and individual goals through engagement with the customers and prospective customers to present and cross-sell products and solutions to meet customers' needsIdentifies, develops, and closes sales,Actively engage in meaningful conversation with customers in order to seek a thorough understanding of their complete financial needsPartner with and/or refer business specialists, such as loan officers, business banking, and financial advisors to ensure specialized financial needs are met serves as a digital expert with the ability to demonstrate above average knowledge of all digital channels in an effort to cross-sell and expand existing relationships. COMMUNITY CHAMPION AND MENTOR| KCB FOUNDATION - Kenya| Apr 2009 - dateIn my capacity as a community champion and mentor at KCB Foundation, I spearhead a robust scholarship interview and mentorship program aimed at empowering talented and underprivileged individuals, as well as individuals with disabilities. This program, which is conducted annually every January, is designed to provide comprehensive support to our mentees throughout the year, offering them a platform to achieve their full potential and excel in their chosen fields.--

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