Highlights:Customer Services Expert Human Resource Management Training and Development Expert

Skills:TEAM WORK, EMOTIONAL INTELLIGENCE, COMMUNICATION, MULTI-TASKING, PERSUASION SKILL, ACTIVE LISTENING, PROBLEM SOLVING SKILL, ATTENTION TO DETAILS

Goal:To use my knowledge and application as an individual to develop a career with a reputable organization whose demand for hard work, honesty, and dedication, which will enhance my desire to succeed and to contribute positively to the organization aims and objectives.

Membership:ACE Coterie Consulting

Certification:ACE Coterie Consulting (HRM Certificate) ACE Coterie Consulting (CRSM Certificate) National Youth Service Corps (NYSC) B.sc (Hons.) in Biology Education Certification. OND in Science Laboratory Technology.

Honor:BSc. (Hon) Education.

Customer service personnel February/2023 - current
Accessbank plc Nigeria, Lagos Island, Lagos Nigeria
Industry: Financial institution
A well versatile customer service relationship officer, with a year-plus good record in customer relationships.
? Answering inbound and outbound calls ? Following up on customer’s calls. ? Responding to customer’s Email. ? Escalation of customer complaint/request for prompt resolution. ? Effectively navigates customers’ issues by probing for more clarification about customers’ complaints\request/inquiry. ? Maintenance of logs for customer interactions, transactions--
Customer service personnel February/2023 - current
Accessbank plc Nigeria, Lagos Island, Lagos Nigeria
Industry: Financial institution
A well versatile customer service relationship officer, with a year-plus good record in customer relationships.
? Answering inbound and outbound calls ? Following up on customer’s calls. ? Responding to customer’s Email. ? Escalation of customer complaint/request for prompt resolution. ? Effectively navigates customers’ issues by probing for more clarification about customers’ complaints\request/inquiry. ? Maintenance of logs for customer interactions, transactions--
Customer service personnel February/2023 - current
Accessbank plc Nigeria, Lagos Island, Lagos Nigeria
Industry: Financial institution
A well versatile customer service relationship officer, with a year-plus good record in customer relationships.
? Answering inbound and outbound calls ? Following up on customer’s calls. ? Responding to customer’s Email. ? Escalation of customer complaint/request for prompt resolution. ? Effectively navigates customers’ issues by probing for more clarification about customers’ complaints\request/inquiry. ? Maintenance of logs for customer interactions, transactions--
Customer service personnel February/2023 - current
Accessbank plc Nigeria, Lagos Island, Lagos Nigeria
Industry: Financial institution
A well versatile customer service relationship officer, with a year-plus good record in customer relationships.
? Answering inbound and outbound calls ? Following up on customer’s calls. ? Responding to customer’s Email. ? Escalation of customer complaint/request for prompt resolution. ? Effectively navigates customers’ issues by probing for more clarification about customers’ complaints\request/inquiry. ? Maintenance of logs for customer interactions, transactions--
Customer service personnel February/2023 - current
Accessbank plc Nigeria, Lagos Island, Lagos Nigeria
Industry: Financial institution
A well versatile customer service relationship officer, with a year-plus good record in customer relationships.
? Answering inbound and outbound calls ? Following up on customer’s calls. ? Responding to customer’s Email. ? Escalation of customer complaint/request for prompt resolution. ? Effectively navigates customers’ issues by probing for more clarification about customers’ complaints\request/inquiry. ? Maintenance of logs for customer interactions, transactions--
Customer service personnel February/2023 - current
Accessbank plc Nigeria, Lagos Island, Lagos Nigeria
Industry: Financial institution
A well versatile customer service relationship officer, with a year-plus good record in customer relationships.
? Answering inbound and outbound calls ? Following up on customer’s calls. ? Responding to customer’s Email. ? Escalation of customer complaint/request for prompt resolution. ? Effectively navigates customers’ issues by probing for more clarification about customers’ complaints\request/inquiry. ? Maintenance of logs for customer interactions, transactions--
Customer service personnel February/2023 - current
Accessbank plc Nigeria, Lagos Island, Lagos Nigeria
Industry: Financial institution
A well versatile customer service relationship officer, with a year-plus good record in customer relationships.
? Answering inbound and outbound calls ? Following up on customer’s calls. ? Responding to customer’s Email. ? Escalation of customer complaint/request for prompt resolution. ? Effectively navigates customers’ issues by probing for more clarification about customers’ complaints\request/inquiry. ? Maintenance of logs for customer interactions, transactions--

Lagos state university 09/2016 - 09/2021
Ojo lagos, Lagos, Nigeria
Degree: Bachelor's Degree
Major:Biology
Minor:education
A graduate of Lagos State University with honour in biology education.

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