Highlights:- Provided excellent customer service in a high-pressure environment at Café das Flores, consistently receiving positive feedback from customers. - Developed strong teamwork skills while collaborating with a diverse team to ensure smooth operations during busy hours. - Demonstrated effective problem-solving abilities by quickly addressing customer concerns and ensuring satisfaction. - Adapted to various roles within the team, including cashier and kitchen staff, showcasing flexibility and a willingness to learn.

Skills:Customer Service, Communication Skills, Teamwork, Adaptability

Goal:Enthusiastic and dedicated individual currently pursuing a degree in Analysis and Development of Systems, seeking a position in the fast-food industry where I can leverage my strong customer service skills. I am excited about the opportunity to work in a dynamic environment and contribute to a team while gaining valuable experience in the food service sector.

Certification:Certification in [Project NINA TUTOR], [ICESP] (MAY, 2023)

Customer Service Representative. 9/2023 - 12/2023
Café das flores, Ponta Grossa , PR Brazil
Industry: Food and Beverage
Dedicated and friendly professional with experience in customer service, working in a dynamic and high-pressure environment. Skilled in managing customer interactions, effectively resolving issues, and ensuring customer satisfaction. Committed to contributing to an efficient team and maintaining high service standards.
Provided excellent customer service in a busy environment, responding to inquiries, managing orders, and resolving issues quickly and effectively. Collaborated with the team to ensure smooth operations during peak hours, helping to maintain a positive and efficient work environment. Demonstrated effective communication skills, resulting in positive customer feedback and an increase in overall satisfaction. Quickly adapted to different roles, including cashier and kitchen support, showing flexibility and a willingness to learn new skills.--
Customer Service Attendant 12/2017 - 04/2019
giga store, Ponta Grossa , PR Brazil
Industry: Retail
Dynamic and results-oriented professional with experience in customer service in a retail environment. Able to handle various customer service situations and resolve issues quickly, ensuring customer satisfaction. Focused on providing a positive shopping experience and contributing to team success.
Provided friendly and efficient customer service, assisting customers in product selection and managing sales transactions. Responded to customer inquiries and resolved issues, maintaining a high level of satisfaction. Collaborated with the team to ensure store organization and product presentation. Participated in promotions and sales events, contributing to increased sales and product promotion.--

ICESP(college) 01/2024 - current
Ponta Grossa , PR, Brazil
Degree: High School Or Below
Major:Bachelor of Science in Analysis and Development of Systems
Currently in the second semester of a Bachelor's degree in Analysis and Development of Systems, with basic knowledge in Python, database management, and logic. My academic experiences have equipped me with essential skills in programming and problem-solving, as well as strong communication and teamwork abilities. I am eager to apply my knowledge in practical settings, enhancing my understanding of the industry while delivering value to future employers.

Juliana Santos Customer Service, Teamwork, Communication Skills