Highlights:i have 2 years of experience working as a customer service representative in Vodafone UK, Suddenlink, AT&T (DirecTV) and i have 2 years of experience in the banking industry as Bulk Cash and Treasury Operations Officer at national bank of egypt and Business banking customer service officer in HSBC

Skills:banking, client services

Goal:looking to attain a customer service position in a reputable company

Honor:Recognized as 2nd quarter top achiever in 2023

Business banking customer service officer 10/2022 - current
HSBC, Giza, Giza Egypt
Industry: Banking
1) Providing service to customers by focusing on resolving requests efficiently, accurately and professionally. 2) Ensuring Instructions/requests to be correctly interpreted, understood and implemented. 3) Communicating and coordinating with all relevant departments to ensure the implementation of the clients’ requirements based on the approved facilities/services. 4) Escalating any potential Money laundry transactions.
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Bulk Cash and Treasury Operations Officer 07/2021 - 10/2022
National bank of egypt, Alexandria, Alexandria Egypt
Industry: Banking
1) Performed all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. 2) Investigated thoroughly any differences in balancing and reconciliation of ATM ledgers by following the standard process of checking/scrutiny/investigation as outlined in Branch standard operating procedure manual. 3) Followed all relevant department policies, processes, standard operating procedures and instructions.
• 1) Performed all the ATM functions including preparing daily proof sheet, handling captured cards, filling along with the replenishment of onsite ATM machines and reports any malfunctions for repairs and maintenance. • 2) Investigated thoroughly any differences in balancing and reconciliation of ATM ledgers by following the standard process of checking/scrutiny/investigation as outlined in Branch standard operating procedure manual. • 3) Followed all relevant department policies, processes, standard operating procedures and instructions. • 4) Responsible for handling the bulk cash vault and all cash supplies on the tills as well as cash sorting and repatriation. • 5) Undertake cashier & enquiries duties as required in order to provide excellent customer service at the counter.--

Alexandria university 09/2015 - 05/2019
Alexandria, Alexandria, Egypt
Degree: Bachelor's Degree
Major:Finance and investment
Minor:Business administration
Bachelor of finance and investment Alexandria University • Alexandria • 2019

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