Highlights:

Skills:

Patient Services Co-Ordinator 10/2017 - 09/2022
Madryn House Surgery, Rhyl, Denbighshire United Kingdom
Industry: NHS
Supervising role with afternoon admin staff, sole medical secretary, medicines management, patient services co-ordinator, some clinical roles.
Appointments with patients for routine blood pressure checks • New patient appointments • Medicines management (Prescribing drugs for GP’s to sign as well as checking prescriptions pre/post signature • Managed administrative duties in a fast-paced General Practice, handling patient records, appointment scheduling, and maintaining efficient office operations. • Supervised a team of medical administrators, providing guidance, training, and ensuring adherence to protocols and procedures. • Acted as a liaison between patients and healthcare providers, demonstrating exceptional communication skills and empathy while addressing patient inquiries, concerns, and scheduling needs. • Conducted telephone triage, skillfully assessing patient needs, providing psychological support, and effectively signposting individuals to appropriate clinicians or services. • Demonstrated proficiency in treating patients with sensitivity to their psychological well-being, employing active listening and empathetic communication to address their concerns. • Managed confidential patient information in compliance with data protection regulations, ensuring accuracy and confidentiality in all documentation and communications. • Collaborated with healthcare professionals to streamline patient care processes, contributing to improved patient satisfaction and efficient clinic operations.--

The Open University 09/2019 - 07/2023
Milton Keynes , Buckinghamshire, United Kingdom
Degree: Bachelor's Degree
Major:Health Sciences
• Developed a strong foundation in biological sciences, encompassing comprehensive studies in biology, anatomy, physiology, and biochemistry. • Acquired a nuanced understanding of the psychological, sociological aspects of healthcare. • Proficient in healthcare management principles, research methodologies, and statistical analysis for evidence-based decision-making. • Applied theoretical knowledge in practical settings through internships and clinical placements, • Equipped with a diverse skill set enabling contribution to various sectors within healthcare & research.

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