Highlights:

Skills:Telephone Reservations, Hotel Booking, attention to details, can easily adapt to fast paced environment, can do physically demanding jobs

Reservations Sales Specialist 11/2021 - 06/2023
Intercontinental Hotels Group, Baguio City, CAR Philippines
Industry: Hospitality and Tourism
Customer-focused and goal-oriented reservations sales specialist with more than 1 year experience serving different guests by creating warm and friendly environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. And is willing to take added responsibilities to meet goals.
• Answers questions about resort facilities and local attractions to help customers make favorable choices. • Converts calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms. • Promotes and enrolls guests in rewards program and special offers. • Keeps accurate knowledge of types of rooms available to various resort and hotel locations. • Assists customers in making decisions on travel plans based on budgets and needs. • Uses exceptional customer service and sales skills to identify guest needs and make appropriate reservations advice and secure bookings.--

University of Baguio 07/2014 - 05/2019
Baguio City, CAR, Philippines
Degree: Bachelor's Degree
Major:Hospitality and Tourism Management
Hotels, Airlines, Travel Agencies, Cruise Ships, Government related offices

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