Highlights:

Skills:

UX/UI Designer 03/2023 - current
Omnimap, Amsterdam, Netherlands
Industry: IT
Working with the CX department providing insights and research-driven recommendations. Applying UX design methods to enhance platform usability, optimizing user journeys and interactions. Working alongside software developers to implement user-centered designs. Conducting usability testing sessions to gather insights by observing participant’s behaviour. A/B testing practice. Generating issue reports for development units, presenting findings and design enhancement suggestions to drive product improvements.
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Digital QA Tester 01/2021 - 02/2023
Media Monks, Hilversum, Netherlands
Industry: Marketing
Applied manual testing methods to verify the correct rendering of user interfaces and advertising assets. Communicated with developers and designers to address any discrepancies in assets and uphold quality standards. Embedded visual quality assurance during the production process to align testing methods to improve user experiences. Conducted visual assessments to identify discrepancies and collaborating with PMs and creative teams to maintain quality. Used project management tools like JIRA for task creation and organization to streamline research and testing processes.
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Product Specialist 12/2018 - 01/2021
Nielsen, Amsterdam, Netherlands
Managed a total of 500 images and 200 digital assets across 5 different platforms daily. Ensured that all collected assets met the established standards, maintaining a consistency and quality rating of 4.5 or higher. Edited and uploaded images in multiple formats, consistently meeting tight deadlines and global standards, enhancing user experiences. Initiated, monitored and upheld communication with content providers, ensuring successful outcomes. Teamed up with cross-functional teams to align on digital asset strategies with user experience goals.
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CX Analyst 11/2017 - 12/2018
Convergys, Amsterdam, Netherlands
Recognised and addressed customer requirements, assisting them in utilising specific features. Dedicated 5 hours per week to researching and staying current with industry best practices and emerging trends. Investigated shipment-related concerns, including damaged or lost parcels during delivery. Conducted data analysis and generated actionable insights to drive decision-making and optimize business processes. Worked jointly with six cross-functional teams over a six-month period to ensure alignment and coordination on CRO initiatives.
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Universita' degli Studi di Genova 09/15/2014 - 02/18/2018
, , Italy
Degree: Bachelor's Degree
Major:Foreign and Modern Languages for Tourism and Economics
The 3 year bachelor's degree program in foreign languages for tourism and economics combines language proficiency with a comprehensive understanding of the tourism and economic sectors. The program aims to equip students with the linguistic, cultural, and practical skills as well in order to thrive in roles related to tourism and economics on an international scale.

Chiara Ponzo Resume UX, UI, Design, Research