Highlights:

Skills:

Senior Technical Support Engineer 12/2010 - 04/2014
KPMG Singapore, , Singapore
Provide 2nd level Audit Software support and testing. Conduct training to IT staff. Participate in weekly meetings and yearly train the trainer session.Perform network switches and router configuration and server setup configuration. Provide support for Siemens Software and Alex Desktop.
eAudIT • Work closely with Gobal service team, assist them in providing eAudIT resolutions to problems encountered • Participate in eAudIT weekly regional and global conference calls/ live meetings • Participate in eAudIT yearly Train the Trainer program in Asia Countries • Conduct local and global eAudIT QA and production built testing • Setup eAudIT workgroup plus server • Conduct eAudIT training to internal ITS staff, to provide them with appropriate level of technical guidance • Diagnose and provide 2nd level support and resolution for eAudIT related issues • Provide eAudIT training and support to KPMG Brunei firm • Create eAudIT documentation and KPMG Brunei’s network infrastructure documentation Network • Perform configuration for Cisco wireless Aironet 1200 series access points • Perform firmware upgrade, failover, configuration and setup for Cisco switches and firewall • Participate in Siemens VOIP configuration and testing • Perform Siemens VOIP licensing Server maintenance • Participate in Windows Server 2008 setup and configuration • Perform migration of PIX and ASA firewall command Siemens Software Application • Provide 2nd level IT support for Siemens VOIP related issues • Create Siemens VOIP Softphone administrator and user’s documentation • Perform testing on the softphone and work closely with admin department to deploy this software to our auditors. Alex Desktop Application • Spearhead the project from planning, development, testing to rollout • Setup Servers for deployment and testing • Perform Alex Desktop planning • Perform various testing and find resolution for the defects encountered • Conduct Alex training to ITS Internal Staff MRTG for Video Conferencing Project • In charge of the video conferencing MRTG Project • Deploy MRTG (monitoring system software) to analyze the bandwidth for the video conferencing system • Perform Testing to verify that defects and major glitches are being fixed--
IT Administrator 07/2004 - 11/2010
ECICS Credit Insurance Pte Ltd, , Singapore
Perform sql server migration. Provide desktop support and maintain the firm's website.
• Perform migration and conversion of data to new system using SQL Server • Develop, design and maintain the company’s website • Configure, install and maintain internetworking devices • Provide 1st and 2nd level internal support to internal staff on IT related issues--
Data Entry Assistant 11/2001 - 12/2001
Noel Gifts International Pte Ltd, , Singapore
Data entry administration
• Preparation of customer’s delivery order • Preparation of greeting cards (E.g. Official Opening, Birthday, Condolences etc) • Implementation of QA Checks to ensure that the messages are prepared according to customer’s order--
IT Consultant 05/2000 - 06/2000
IDY Edu International Pte Ltd, , Singapore
Design the firm's website and maintenance. Prepare educational notes and handouts.
• Web mastering of IDY’s Corporate website, including website design and maintenance • Preparation of computer handouts and notes for teachers • Compilation of Chinese Syllabus for the Ministry of Education (MOE)--
Sales Assistant 12/1998 - 06/1999
Ben Franklin Crafts, , Singapore
Part time sales job
• Arrangement of product display • Liason with supplier for inventory replenishment • Product Sales and Promotion--
Engineer 04/1014 - current
Singapore Technologies Electronics Limited, , Singapore
Perform system and infrastructure setup and configuration and provide maintenance services for client.
• Perform installation, configuration, administration of System, Applications, and Database systems • Responsible for the 2nd level support on servers, storage, backup, applications and databases • Carry out maintenance in system infrastructure, network and security for Ministry of Home Affairs datacenters, operation and training sites • Document Configuration settings for various system setups • Attend meetings and generate monthly maintenance reports or progress reports for meetings • Develop SOP, process and procedures for projects--

University of Bradford 07/2007 - 12/2010
, , Singapore
Degree: Bachelor's Degree
Major:Business and Computing
Business and Computing course at Management Development Institute of Singapore

Charisse Resume