Highlights:

Skills:HR, Training, Customer Support

Certification:Corporate Trainer Certificate Leadership Certificate Sprinklr Service Supervisor Pro

Training Specialist / Corporate Trainer 01/2023 - current
Sunrise GmbH, , Portugal
Skilled Training Specialist with extensive experience in designing and delivering effective training programs. Proficient in needs assessments, curriculum development, and utilizing technology to enhance learning. Committed to fostering a positive learning environment and aligning training with organizational goals to boost employee performance and productivity.
- Teaching and helping the employees to cultivate their new skills and learned knowledge, with a focus on new hires and partners - Train-the-trainers and manager trainings - Collaborating with managements to identify training needs - Independent planning and time management regarding materials, trainings, etc. - Assisting with designing and delivering training programs and evaluating their effectiveness - Working closely with learning management system (LMS) - Evaluated training effectiveness and made continuous improvements based on feedback - Monitored trainee progress and provided additional support as needed - Conducted workshops and seminars, improving overall team performance and productivity--
Customer Support Agent 01/2022 - 01/2023
Sunrise GmbH, , Portugal
Experienced Customer Support Agent skilled in resolving inquiries, utilizing CRM systems, and providing clear, empathetic communication. Proven ability to manage high-volume interactions and ensure customer satisfaction. Committed to fostering positive customer relationships.
- Manage inbound and outbound calls - Provide detailed information about products, services, and policies - Helping customers with bill/account issues - Escalate complex issues to higher-level support or management when necessary - Assist customers with placing, modifying, or canceling orders - Track and update customers on the status of their orders - Build sustainable customer relationships - Organize all conversation records - Log all interactions and transactions in the customer service database - Solving issues under strict and high KPIs - Independent and organized working--
International Human Resources 08/2019 - 01/2022
Visabeira, , Portugal
Experienced Human Resources professional skilled in talent acquisition, employee relations, payroll and policy implementation. Proficient in enhancing workplace culture and driving employee engagement. Committed to supporting business goals through strategic HR practices.
- Contract preparation - Provide clerical and administrative support to employees - Process documentation and prepare reports relating to personnel activities (recruitment,performance evaluations, etc) - Deal with employee requests regarding human resources issues, rules, and regulations - Payroll preparation by providing relevant data through SAP (absences, bonus, leaves, TAXupdates, etc) - Maint employee information by entering and updating employment and status-change data(SQL) Worked with Germany, Denmark, Italy, England--
Office Administrative Assistant 08/2017 - 01/2019
Lipo, , Switzerland
Detail-oriented Office Administrative Assistant with extensive experience in managing office operations, supporting executives, and coordinating schedules. Proficient in handling correspondence, organizing meetings, and maintaining records. Skilled in using office software and technology to enhance efficiency. Committed to ensuring smooth office functioning and providing exceptional support to staff and management.
- Handling incoming calls and other communications - Updating paperwork, maintaining documents, and word processing - Schedule and plan meetings and appointments - Helping organize and maintain office common areas - Aiding with client reception - Identify and assess customers’ needs to achieve satisfaction - Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution - I coordinated with manufacturers and distributors to schedule delivery appointments anddiscuss production costs.--

KV Berufsfachschule 08/2018 - 01/2019
, , Switzerland
Degree: Professional Degree
Major:Human services
Human Services major with a strong foundation in social work, counseling, and community outreach. Experienced in assessing client needs, developing support plans, and providing resources to diverse populations.

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