Highlights:

Skills:Excellent Customer Service, Multi-tasking, Confidentiality, Good communication skills, Good interpersonal relationship, Teamwork and self-motivation, Report Writing, Strategic Planning, Computer literate, Proficiency in the use of Microsoft Office Suite, Work Coordination, Innovation and Creativity, Idea Development and Brainstorming, Process Improvement

Service Quality Officer 01/2011 - current
Agricultural Development Bank PLC, Accra, Greater Accra Ghana
Industry: Banking and Finance
SERVICE QUALITY OFFICER CALL CENTER AGENT TELLER/CASHIER CUSTOMER SERVICE OFFICER BACK OFFICE OFFICER ATM CUSTODIAN
SERVICE QUALITY OFFICER: • Conducting customer service audits • Analyzing customer feedback • Regular visitation of clients • Interact with clients on their satisfaction with services • Organize branch training on customer service delivery CALL CENTER AGENT • Receiving and recording complaints, enquiries and request of clients via telephone, email and other social media channels • Liaising with appropriate department and branches to provide timely and accurate assistance to customers • Handling inbound and outbound calls • Upselling and cross-selling products or services that align with the customer's needs. • Maintaining customer records. TELLER: • Processing transactions, such as deposits, withdrawals, and transfers • Answering customer questions about accounts, products, and services • Selling bank products and services, such as certificates of deposit, money orders, and traveler's checks • Maintaining customer accounts • Balancing cash drawers • Complying with bank security policies and procedures. CUSTOMER SERVICE OFFICER: • Answering customer inquiries • Providing customer support • Processing transactions • Maintaining customer records • Monitoring customer satisfaction. BACK OFFICE OFFICER: • Administrative Support • Transaction Processing • Account Reconciliation • Risk management and compliance by ensuring the bank's operations adhere to regulatory guidelines and compliance standards • Database maintenance and management • Analyzing and reporting on transaction volumes, account balances, financial trends, and other relevant metrics.--
CALL CENTER AGENT 01/2009 - 01/2010
E-SERVICES, Accra, Greater Accra Ghana
Industry: CUSTOMER SERVICE
CUSTOMER SERVICE
CALL CENTER AGENT: • Receiving and recording complaints of clients • Providing timely and accurate assistance to customers • Handling inbound and outbound calls • Upselling and cross-selling products or services that align with the customer's needs.--
PRODUCTION ASSISTANT 01/2008 - 01/2009
Ghana Broadcasting Corporation, Accra, Greater Accra Ghana
Industry: Media
General Broadcasting
PRODUCTION ASSISTANT: • Assisting in research and gathering information for upcoming productions • Organizing and preparing production materials such as scripts, schedules, and shot lists • Coordinating logistics for shoots, including securing locations, props, and equipment • Assisting various crew members, such as camera operators, sound technicians, and lighting technicians, as needed • Distributing scripts, schedules, and any updated information to crew members • Helping coordinate talent arrivals, ensuring they have what they need on set.--

MAWULI SENIOR HIGH SCHOOL 01/2001 - 08/2003
Ho, VOLTA REGION, Ghana
Degree: High School Or Below
Major:GENERAL ARTS
WAEC CERTIFICATE

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