Highlights:

Skills:

Consumer care Specialist 11/2024 - current
Dainese, Vicenza, Italy
? Manage and assist customers throughout their entire journey, from providing product information and supporting them during the ordering process to handling post-sale complaints and ensuring customer satisfaction, via emails, Live chat and telephone. ? Achieved a 20% reduction in average response time by optimizing workflows and communication protocols. ? Manage the Custom Work program, assisting customers with the design and creation of tailored products.
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University of Ferarra 10/2018 - 03/2022
Ferrara , , Italy
Degree: Bachelor's Degree
Major:Manager of Cultural Itineraries
? Specialization in Communication Technologies and Managerial Economics for Cultural Organisations ? Event management and digital marketing