Highlights:•Managed a $250 million portfolio at RBC Bank, growing it by 12% and driving a remarkable 20% increase in customer engagement and a 15% boost in revenue. •Received recognition for streamlining processes and improving end-to-end user experience, resulting in a 25% decrease in service-related issues and cost savings exceeding $1 million for RBC. • Received approval from the IA Committee for revolutionizing data analytics strategies. Implemented a continuous monitoring system using SQL and Tableau. This led to the development of actionable insights, empowering the organization to make informed decisions and drove an impressive 30% improvement in key performance indicators. •Spearheaded the redesign and prototyping of the RBC E-commerce website, a critical platform utilized by over 30,000 employees. The outcome was a substantial improvement in the employee experience, enhancing usability and overall satisfaction.

Skills:Product, Roadmap, Sql, Tableau, Agile, Analytics, AWS, SERVICENOW, Strategy, Critical thinking, communication, Relationship Building

Certification:ACCA Certified Product Owner SAFE AWS Solutions Architect MSFT AZURE 900

Honor:Leadership award 2020

Senior Product Manager, Accounts & Client Data lead NOV/2022 - current
RBC BANK, Raliegh, North Carolina United States
Industry: FINANCE
In this role In this dual role, I was the client data lead and owned the strategy/ roadmap for Business Banking and Lending
• Demonstrated thought leadership as a market expert and portfolio leader by staying current with trends; developed impactful product strategies, prioritized initiatives to elevate customer value, and took ownership of strategic product portfolios and roadmaps from ideation to execution, successfully meeting objectives and proactively addressing market challenges and opportunities. • Owned and managed business P&L, devising and implementing financial strategies to optimize revenue streams and managed costs effectively within the P&L framework, ensuring sustained profitability and growth. • Lead cross-functional teams to implement new products/campaigns and prioritize areas of product investment using a range of qualitative and quantitative inputs, often to make tradeoffs in a highly ambiguous environment. This collaborative effort led to a 20% increase in revenue and a notable boost in brand recognition. • Provided senior management with succinct presentations to measure success of campaigns, explain product vision and strategy. • Developed a framework for account health with data science partnership, setting KPIs that help to drive high quality decision-making, leading to 30% increased acquisition. • Leveraged analytics, SQL, research, and Tableau to drive data-driven business decisions, diagnose problems, recommend action plans, and present comprehensive insights to senior management, ultimately enhancing overall performance and understanding client need and behaviors.--
Product Owner, Technology & Operations 01/2020 - 11/2022
RBC, Toronto, Onatrio Canada
Industry: Technology
Owned the e commerce site used by over 30,000 employees world wide
• Defined requirements/features user specification and prioritized technology teams timelines and backlog refinement for the defined work, while also providing periodic updates of the work to senior management. Leading streamline decision-making, successful products launch and improved user experience. • Championed the customer's voice and ensured a customer-centric approach in all product decisions by managing the entire end-to-end product development lifecycle in an agile environment, from discovery, problem and solution definition, design, development, testing, and launch. • Conducted comprehensive operational and financial feasibility studies for key product initiatives, building business cases and identifying opportunities for driving synergies to push cross product utilization, developing self-serve features leading to cost avoidance of over $500k and a client-driven approach. • Designed and optimized customer experiences for the RBC myMarketPlace application, elevating digital experience for employees while ensuring ease of accessing data by building multiple high-level dashboards to maintain and improve product KPI's ensuring SLAs were above 60%. • Defined essential business metrics, clearly communicating technical and non-technical product specifications for product improvements/features to enable efficiency across a wide breadth of stakeholders.--
Business System Analyst 06/2018 - 06/2020
RBC, Toronto, Ontario Canada
Industry: Technology
Lead 1500 product owners ensuring match in user criteria and acceptance testing
• Provided guidance to over 1500 Product owners in developing and executing user acceptance testing for technology changes, ensuring vision is well captured in user stories and acceptance criteria are met. Prioritizing solutions that align with business objectives. • Led the development of documentation for new and revised business policies and procedures (e.g., SOPs and workflows), ensuring seamless implementation of technology solutions and consistent output quality. • Collaborated closely with technology teams to guide current product features and develop new features. Conducted customer journey mapping to assess risk and identify pain points leading to cost savings of about $1m and reduction in calls to helpdesk. • Lead and delivered on strategic initiatives including implementing Google Analytics for RBCs myMarketPlace to enhance SEO and predictive analysis of employee procurement data, optimizing employee experience and enterprise search function by 30% • Generated and provided various internal stakeholders with progress reports/data on scheduled and ad hoc basis, these reports highlighted progress, identified risks and challenges, and provided valuable recommendations for informed decision.--
Data Scientist & Internal Auditor 06/2017 - 06/2018
RBC, Toronto, Ontario Canada
Industry: FINANCE
Led Data analytics for auditors and contributed to audits
• Devised a continuous monitoring process for the P&CB audit team using SQL & Tableau to visualize audits conducted in fiscal year 2019, ensuring easy of access and understanding when auditing financials. Project was approved by IA committee. • Designed and constructed SQL data tables to support RBC's largest business unit for personal and commercial banking clients, utilizing business intelligence to create robust data structures. • Collaborated with internal audit team members to develop RBC audit techniques, utilizing business intelligence to strengthen internal control systems and improve the risk management process. • Identified and assessed risks, including prioritization, dependencies, and constraints, while maintaining transparency through comprehensive reporting of activity status.--

Covenant University 06/2008 - 08/2012
Lagos, , Nigeria
Degree: Bachelor's Degree
Major:Finance
Corporate Finance and Accounting

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